I've had my ASDA Money Credit Card for a few weeks and used it about 8 times without any problems.
Last Friday the card was "DECLINED" when I attempted to pay in an ASDA store.
Ive have attempted to phone ASDA Customer Services (0808 175 4600) several times. You are automatically taken through security (choose from a menu, enter card number, date of birth, 3-digit security number). Then you are told that you are being transferred to a Customer Services' Person, and the phone gets cut off. It happens every time.
I then resorted to the CHAT line using the ASDA mobile app. I was told not to leave the page and an advisor would be chatting with me soon. 28 minutes later an advisor did look into my problem. My account was being reviewed by a specialist team. The advisor suggested that I wait 48 hours and then try using the card again. If not successful then get back in contact and we can escalate to our specialist team.
This is not the way to run a Credit Card service, and the Customer Service is atrocious.
Reviewed on: 2nd April 2024
