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Holly Wardman

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Review of the MORE THAN, Car insurance (discontinued):

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Awful customer service

More Than contacted me on several occasions to let me know that there had been a computer glitch, and that they hadn't taken out my monthly payment. They then sent 6 letters at once (all duplicates) claiming that I was the one who hadn't paid, and that I had to pay within a month etc A couple of weeks later (having called several times to sort the issue and pay outstanding payments) they started the whole process again, sending another 4 duplicate letters. When I called to ask why this kept happening and explain that I had paid, they didn't seem to have any explanation why they had got it wrong, and were not very apologetic at all. It has now happened for the third time all over again- fair to say I won't be renewing my insurance with them !! Reviewed on: 22nd October 2016

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