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Cherrie McCarron

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Review of the ManyPets, Pet insurance:

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Compassionate efficiency

When our little puppy Daisy died suddenly, we were so consumed by grief that the thought of going through an insurance claim was beyond daunting. The wonderful team at Bought By Many dealt with our case with expertise and efficiency but also with understanding and compassion, all of which were much needed at the time. They were everything they promised when we took out our insurance policy, indeed they exceeded our already high expectations, and I cannot thank them enough or recommend them more highly. Reviewed on: 15th September 2020

Review of the ManyPets, Pet insurance:

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Beyond Expectations

Having rescued two dogs from a Romanian shelter (we also have another English rescue) I wanted to ensure that we had the very best pet insurance in place. Having been a lawyer (and therefore very pedantic) I extensively researched the pet insurance market and found that in terms of value for money, level of cover and customer satisfaction, Bought By Many were consistently rated as "Excellent". Setting up the policy was straightforward and the one small query I had was answered in detail and expeditiously. Very sadly, only 7 weeks after arriving from Romania, our beautiful little puppy Daisy contracted a virulent pathogen and died. She spent two days at our vets and then was rushed to a specialist unit, but in spite of everyone's valiant efforts we lost her. She was magical and we were devestated. She had only been insured with Bought By Many for a few weeks, in fact we had only paid one monthly payment, and we had expected the company to try and wriggle out of reimbursement. They were the complete antithesis to what I had expected. They were full of empathy, compassionate and did everything within their power to get the claim settled quickly, even chasing me and the vets/hospital for information when there were small delays. I was worried that they wouldn't reimburse Daisy's adoption and transport fees as we were unable to provide proper invoices but again they took a view that was fair and reasonable and settled all aspects of the claim. In a day of constant frustrations and poor customer service in dealing with organisations, Bought By Many were exceptional. At a time when I was distraught at the loss of this beautiful little life, they made a process I had been dreading as smooth and simple as possible, pro-acting where necessary and always with a warmth and compassion that was greatly appreciated. I cannot recommend this company enough, I don't use the word exceptional lightly, and will always use them to insure our beloved pets. Reviewed on: 5th September 2018

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