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Patrick H

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Review of the Starling Bank, Current account:

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One example of exemplary customer service

An example, I had to contact you because I thought a fraudulent transaction had gone through my account. Your helpful customer service agent was extremely polite, knowledgeable and friendly in explaining what could have happened, what I needed to do next and if this didn't work then to get in touch again. Suffice it to say, the problem was resolved with minimal fuss tand inconvenience to myself. It's reassuring that you can talk to a person who knows how to interact with customers and resolve problems with minimum fuss. Reviewed on: 12th April 2024

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