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Review of the NatWest, Reward Platinum Account:

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Non existent service

Have been a customer for over 20 years However the service you may now expect from such a well known brand is Non existent both on line & in branch. They just refer you to other services each with 40 min wait minimum, then they each refer you to another number also with a 40 min wait None of this seems to register with them as poor service, and when you do get through guess what they aren't able to resolve a simple service problem.... do yourself a favour choose another bank this group have lost the plot Reviewed on: 15th April 2024

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