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ROBIN PETHERBRIDGE

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Review of the John Lewis, Partnership Card:

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Faulty website, shocking communication and deceitful statements

John Lewis has always been rather underhand with their Partnership card online credit card statements, as they refused to show how much of last month’s balance had been paid off, so it was easy to fail to pay it off by mistake, incurring charges. They’ve re-vamped the statements and made it worse! They actually deduct last month’s payment from this month’s spending, which gives a nonsense ‘total’ that will almost certainly lead to people misunderstanding what their actual, balance is and failing to pay it off by mistake. They’ve also now revamped their website, and it’s not working, and apparently hasn’t been since they launched it 3 weeks ago! Reviewed on: 28th October 2016

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