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Peter Brock

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Review of the Nationwide, FlexDirect:

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Total Shambles

I have been trying to set up a Nationwide FlexDirect account for about 4 weeks (seems like a lot longer). The hoops you have to jump through are ridiculous. You have to visit a branch with ID. Send for a card reader, post off an acceptance of Terms & Conditions, then wait for every thing to be posted back. You then try to use the Internet app and find you have to register for it on line, only the website will not let you register for 7 days. I rang up to cancel the account because of all the hassle I have had and the assistant could not get me through to the dept I needed to deal with. She suggested I do it on line at which point I buried my head in my hands and then explained that I could not do it on line due to the problems I had already outlined. AHHHHHHHHHHHH!! Do not bother with Nationwide, life is too short Reviewed on: 2nd November 2016

Peter Brock

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