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Huw palmer

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Review of the Tesco Bank, Car insurance:

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For the good of your health find another bank

This evening I received a text from Tesco bank, I quote "A/C Ending XXX . This is a message from Tesco Bank Fraud Department. It's important we speak with you regarding your account. Please call us on 0345 366 1281" I have to admit that this scarred the living skite out of me so I randf the number given immediately. After 16 minutes of hearing that Tesco was receiving an un precedented number of call ( strange as I always receive that message) the phone was cut off. I then telephoned them again and after 10 odd minutes the phone was answered. I was then told that the Tesco fraud department was conducting a number of routine checks to protect customers and they require me to confirm that it was me that withdrew £50 in cash on 2nd November. I asked why the text message I received did not say that this was a routine security check, as opposed to suggesting that my account had been subject to a fraudulent attack? I was told that the message was just a in a standard form that is sent to everyone. I despair with these idiots, I am closing the account. I will warm you they never answer the telephone in a reasonable amount of time, its usually 15 mins plus, plus a second or third call to get any service. Do yourself a favour and find another bank, but don't choose Barclays. Reviewed on: 5th November 2016

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