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Angie Brodie

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Review of the John Lewis, Partnership Card:

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Statement asks me to pay last month's paid bill AGAIN on top of new transactions!!!

Last month I paid my credit card bill in full. So this month's statement shows the previous balance (420.71) and shows the payment received (420.71). Ok so far. Then it gives the new balance, which should be the total of new transactions (405.71) - but it says 826.42!!!!! Then I realised that 826.42 is this month's transactions of 405.71 PLUS last months already paid 420.71. WHAT?!?! I can understand occasional computer glitches but surely they can at least check they have put the right formula in the right box! Needless to say, I haven't been able to get through on the phone and can't message them, so I had to resort to pen & paper.... If I haven't heard anything by the payment date I'll just pay what I know I owe, but they had better not charge me interest on the "remaining" amount that I DON'T OWE...!! Reviewed on: 6th November 2016

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