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Steve R

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Review of the StepChange, Debt Management:

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Six Star Rating, in my opinion!!

I'm reviewing on behalf of my 89 year old father who got into financial difficulties a few years ago, at which time, Step Change were recommended to us. From the very first phone call it immediately felt that they were working for us and had our interests at the forefront, rather than a giant corporate bank. They took us through the process and together we built my fathers plan based on incomings/outgoings. Using their experience they raised questions regarding dads expediture for items not shown on bank statements or infrequent purchases. The outcome was a proposed plan to reduce his debt over time but wasn't going to leave him in difficulties that may lead to further debt, Once we finalised that, Step Change took over and negotiated directly with those organisations who he was indebted to. We were notified that the plan had been agreed and then we simply created a Direct Debit to Step Change for the agreed monthly payment. Beyond that all we have done is annually review the plan to update incomings/outgoings to and refine payments as required. Step Change have been an unbelievable help to my father and I, especially as I manage his finances but live quite some distance away, Thank you Step Change Reviewed on: 10th June 2025

Review of the StepChange, Debt Management:

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Working with Step Change is a godsend!

I'm working with Step Change in order to manage my fathers debt. They've fully understood his situation and at the heart of it, negotiated a repayment plan that he can manage and as a result, they've taken away all of the stress of a difficult situation. Reviewed on: 7th May 2024

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