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Review of the One Call Insurance, Car insurance broker:

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This is a true story.

This is a true story. I've been using One Call Insurance for years and have never had a problem until now. I got my usual renewal notice in April saying the charge would be £122.90, the same as in the previous year. Fine, I let it auto-renew. Today I looked at my credit card statement and see they billed me £437.58 instead of the £122.90 detailed on the renewal letter. So I tried to reach One Call by telephone. IMPOSSIBLE! Why are they called One Call when you can’t even get one phone call through on the phone? Their useless website insists I have to use their web portal to chat. OK, so I go there and log in. THE CHAT DOESN'T WORK! Finally, I phoned claims since that's the only phone number I could find that works. The rude fella there told me he couldn't speak to me about billing so I asked for a phone number for billing. He gave me a phone number which clicks off (hangs up) as soon as you ring it. I was completely at my wit's end with this useless organisation. I finally found a (well-hidden) number and a human after an hour and a half of searching everywhere, and after explaining myself until I was blue in the face, I was told that in April they had accidentally sent me the prior year’s renewal letter (for £122.90) instead of this year’s renewal letter (for £437.58). I said, “That’s an insane increase!” He said the best they could do was £329. That’s still a 167% increase over last year. And why didn’t they charge me “the best they could do” of £329 when they charged my credit card on file instead of £437.58? Shouldn’t a broker working for me always get me the best price available? After all, I’m the one paying their fee! It’s like dealing with Virgin Media – customer service hell. So I took a chance and cancelled useless One Call Insurance and used CompareTheMarket.com to find a better option and found the same coverage for £97.43 a year from a broker called Homeprotect.co.uk with AXA as the actual underwriter. So thank you for screwing up so massively, One Call. Thanks to your screw-up, I found someone massively less expensive to provide better cover from a well-known insurer (AXA) instead of the bucket shop underwriter One Call tried to sign me up with. If I were you, I wouldn’t do business with One Call - you will pull your hair out trying to get any kind of help or even a human on the phone, and they won’t give you their best rate without haggling. Even then it will be much higher than you can get elsewhere. Who needs that? No call to One Call is the best call. 0/5 stars. Reviewed on: 10th May 2024

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