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Gary Holland

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Review of the MORE THAN, Car Insurance:

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Black box speed database errors

Bought policy for my son in September. First black box was faulty and replacement fitted three weeks ago. Son got 'red warning' email about speeding despite nothing in their terms explaining this. Discussions with MoreThan weren't helpful and they admitted being deliberately vague on details: interesting that as s policyholder you need to be upfront with info when asked but MoreThan can be vague on things if you ask them anything. Noticed a fe journeys where my son said he hasn't speeded but scores were dire (-10). Contacted MoreThsn twice and learnt that roads rated in their database incorrectly... for example a road near our home which is 60mph is in their database as 40mph. This meant that when my son did 48mph along it he got penalised on score and was close to having policy cancelled. Likewise major A-road near our home had been 60mph for decades... MoreThan had in their database as 50mph so again son penalised doing 56mph on that road despite being under the mandated speed limit. Net result: not rewarded for safe driving but penalised. Have complained in writing twice now and waiting their reply. I wonder how many policy holders have been penalised or had their policy cancelled because of poor speed scores when actually it's MoreThan's database which is wrong as we've proved twice (with photos) Reviewed on: 8th November 2016

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