PaulFinance's community profile page

Write a review

Viewing profile for,

PaulFinance

Total reviews written

Helpful marks given to their reviews

Times reviews seen

All reviews (1)

Review of the M&S Bank - Marks and Spencer, Current Account:

View on product page

Slow, and Beware the Log-on Hindrance Device

Switched to M&S Bank for the offer of an M&S voucher card. The switching process and receipt of the voucher has been very slow with minimal communication. M&S Bank is very old school - lots of fairly useless paper and booklets get posted to you but very little by way of email updates during the switch. However the most annoying issue by far, is the use of an old-school style authentication device which is needed to log in to the online banking. This is often needed as their iOS banking app is restricted in terms of functionality. Why on earth banks still expect you to carry one of these is beyond me, and in the M&S case even more bizarre since the service is essentially provided by HSBC, who have moved to a mobile-phone based authentication service. I will be switching again.... once the voucher arrives anyway. Reviewed on: 4th October 2018

We are helping 1000s to make smarter financial decisions

We use the power of consumer reviews to help increase trust and transparency in financial services and to deliver industry leading insight and events.