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Chris Mitchell

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Review of the Brightside, Car insurance (discontinued):

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Unwilling to communicate until they have extorted their clients

I have now sent required information (Proof of No Claims) to 7 different e-mail addresses all of which retrun undelivered; their 'online service system' doesn't even accept my e-mail address never mind try to login; And I've spent 6 days calling their premium rate telpehone numbers to listen to 'on-hold music' for 10 minutes each time before I give up. This is not SERVICE - it is EXTORTION. Had I chosen a better and more expensive supplier I would still have paid less than I have paid between my premium and premium rate telephone calls to Brightside Insurance. Quite positively the worst experience I have ever had with an insurance company. I would urge anyone else who has had a similar experience to get in touch with me as I am now considering legal action for breach of contract. These monkeys are failing to provide adequate service or avenues to allow clients to communicate with them which is unacceptable. Reviewed on: 11th October 2018

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