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Keith Wilson

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Review of the first direct, Current Account:

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Always there

In an age when customer service seems to be getting brushed under the carpet by most companies First Direct still stands out as the yardstick by which others should measure themselves. Every time you ring them they are always prompt to answer, pleasant to talk to and helpful. Even when your query is not relevant to their department they always know where to transfer you to immediately whereas my experience with other companies is usually one of the operative struggling blindly to know who deals with the query or blithely transferring to a department that invariably turns out to be the wrong one. So well done First Direct. Reviewed on: 27th April 2020

Review of the first direct, Current Account:

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First Direct first rate

Always well trained staff who are knowledgeable and helpful Reviewed on: 20th November 2019

Review of the first direct, Current Account:

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First Direct

First by name and first by service Reviewed on: 5th November 2018

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