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Dae

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Review of the Starling Bank, Current Account:

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Started well, then went down hill quickly

When I first joined Starling I was impressed enough to make them my main bank. However, over the year things got progressively worse. The app was frequently updated and either introduced bugs or made features worse. It appeared there was no testing or QA performed. Features often introduced with no thought for actual real life use. Their ethics also concern me. Unhappy with recieving feedback highlighting issues, they shut down their forum. In a bid to be "first" they released gambling block and made a media claim they were first, even though Monzo already had the feature. The technicality was all Starling customers had the feature, but Monzo was mid rollout. They failed to mention that Monzo's feature actually works and offers friction, whereas the Starling one is just a simple toggle in the app with no friction. They received feedback about this from a gambler on their forum, but just played it down with "our feature may not stop gambling, but we were first" I can't deal with a company with underhanded tactics and a superiority complex that refuse to accept that they haven't done things correctly. Saying that, I've not closed my account as it offers unlimited free ATM user abroad. I'll just transfer money to that account when I need to withdraw abroad Reviewed on: 10th November 2018

Review of the Monzo, Current Account:

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Banking made modern

They make money management so much easier. Their summary feature, which tracks committed spend and remaining funds until next pay for day, makes things so simple. No more spreadsheets! If only they paid interest and took "pots" balance into account before applying overdraft charges (like Starling). Same goes for ATM fees abroad. Reviewed on: 10th November 2018

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