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StepChange reviews

Step Change logo
Rated Excellent • 4.95/5

StepChange reviews

Verified businesses always have up to date contact details and can respond to reviews.

Verified business
Last reviewed within 7 days

Review summary

People rate this company as Excellent based on 14,707 product reviews

Average score of 4.95/5
5 star
97%
4 star
3%
3 star
0%
2 star
0%
1 star
0%
Reviews for StepChange have trended negatively over the past 90 days

Latest positive rating

5/5

StepChange has really helped me

StepChange has really helped me with one low monthly payment. I love their website because you can easily check your monthly balance.

{"display":"Canyon Nobrega-Jones","full_name":"Canyon Nobrega-Jones","avatar":{"url":"\/assets\/uploads\/avatars\/users\/256236.png"}}'s avatar

Latest negative rating

2/5

My payments are not aligned with the date required b...

My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report

{"display":"Magda ","full_name":"Magda ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
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About StepChange

StepChange is a "debt charity" which has offered debt management programmes to consumers since 1992. if you're looking for a debt management provider, read our reviews to see what our community has to say about Step Change, or if you've already used one of their programmes, leave a review of your own to help others make their own decisions.

StepChange at a glance

Reviews for StepChange

Showing 11 of 14707 company reviews • Last reviewed within 7 days

StepChange has really helped me

Debt Management • 9th August 2025

StepChange has really helped me with one low monthly payment. I love their website because you can easily check your monthly balance.

{"display":"Canyon Nobrega-Jones","full_name":"Canyon Nobrega-Jones","avatar":{"url":"\/assets\/uploads\/avatars\/users\/256236.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews

Professional and understanding.

Debt Management • 5th August 2025

Professional and understanding.. fantastic help in managing dept. Would highly recommended..

{"display":"Lou","full_name":"Lou","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Lou
Rated Excellent • 5/5
Read more product reviews
  • 5/5

    They help set me upon a plan thats working.

    They help set me upon a plan that’s working.

    {"display":"Zee","full_name":"Zee","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Debt Management
    Zee 27th July 2025
  • 5/5

    From sleepless nights to stress free.

    Stepchange took all the worry and stress away, customer service is outstanding. Any issues I’ve had have been dealt with professionally. I cannot thank all involved enough, thank you…

    {"display":"M J","full_name":"M J","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1287432.png"}}'s avatar
    Debt Management
    M J 25th July 2025
  • 5/5

    Stepchang benifits

    Stepchange has been very helpful with keeping my debts undercontrol and solving trhoise issue which would have ben to difficult on my own.

    {"display":"Brian Holt","full_name":"Brian Holt","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    Step change can change your life

    Every time I speak to a stepchange person, they make you feel completely at ease.

    {"display":"Tom C","full_name":"Tom C","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Debt Management
    Tom C 18th July 2025
  • 5/5

    Made the whole process easy and took the "embarrassm...

    Made the whole process easy and took the "embarrassment" out of asking for help!

    {"display":"pete fielding","full_name":"pete fielding","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1281248.png"}}'s avatar
  • 5/5

    Step Change have always been understanding in our si...

    Step Change have always been understanding in our situation and never judge when talking to them. They work at a suitable repayment plan that is affordable.

    {"display":"Steve M","full_name":"Steve M","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Debt Management
    Steve M 16th July 2025
  • 5/5

    My step change journey.

    I felt such a relief after contacting step change. I was drowning in debt, and was worried about speaking to someone about it, but it... I felt such a relief after contacting step change. I was drowning in debt, and was worried about speaking to someone about it, but it was all done online, it was so easy. Now I am debt free, it feels amazing. I’m so glad I made the decision to contact step change. Read more Read less

    {"display":"Robert ","full_name":"Robert ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    Life changing decision to speak to step change

    Simply amazing. From the first point of contact to my last payment to become debit free they were there relentlessly for 5 years of my... Simply amazing. From the first point of contact to my last payment to become debit free they were there relentlessly for 5 years of my life. Life changing customer service. Never judgemental always positive and impartial. Read more Read less

    {"display":"Andrew L","full_name":"Andrew L","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    The best help I’ve ever had

    They were so helpful in every way I really appreciate everything they did for me I would have been lost without them I so grateful... They were so helpful in every way I really appreciate everything they did for me I would have been lost without them I so grateful for there help thank you step change… Read more Read less

    {"display":"Stuart ","full_name":"Stuart ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar

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