Paid advertisement
Smart Money People Logo
Newsletter
Go to business site

Voting in the Consumer credit awards 2026 is open - Vote here

Share this page
Link copied

StepChange reviews

Step Change logo
Rated Excellent • 4.92/5

StepChange reviews

Verified business Last reviewed within 7 days Consumer credit awards winner
Write a review
  • Positioned as being a socially responsible organisation
    Positioned as being a socially responsible organisation
  • Offers video or telephone appointments
    Offers video or telephone appointments
  • FCA approved and regulated
    FCA approved and regulated
  • Manage your account or policy via an app or website
    Manage your account or policy via an app or website

Review summary

People rate this company as Excellent based on 18,632 product reviews

Average score of 4.92/5
5 star
97%
4 star
3%
3 star
0%
2 star
0%
1 star
0%
Reviews for StepChange have trended negatively over the past 90 days

StepChange’s Debt advice really lifts a huge weight off your shoulders with friendly, understanding staff who make the whole process easy and non-judgmental. Many found their debt plans manageable and appreciated the peace of mind and support through tough times. However, some struggled with poor communication, long waits to get through, and issues with creditor contact that added stress.

Positive themes

  • StepChange’s staff are friendly, understanding and make debt advice easy and stress-free.
  • StepChange’s Debt advice plans make payments affordable and reduce worry about creditors.
  • StepChange’s service gave me peace of mind and helped me sleep better at night.

Negative themes

  • Getting through to StepChange by phone is a nightmare with long waits and no reply.
  • Poor communication and slow responses from StepChange caused extra stress.
  • Some felt StepChange’s debt plans worsened their situation or pressured unaffordable payments.
Summarised by AI
Was this helpful?

About StepChange

StepChange give free and non-judgemental debt advice and support to people across the UK.

Since 1993, the StepChange team have helped over 7.5 million people take back control of their finances. The impartial and free debt advice provided by StepChange has been accredited by MoneyHelper.

Online StepChange support is available 24 hours a day, seven days a week or you can speak to a member of the team over the phone.

StepChange at a glance

Contact details

Phone
0800 138 1111
Email
[email protected]
Main address
StepChange Debt Charity, 123 Albion Street, Leeds, LS2 8ER
Social media

Reviews for StepChange

Showing 11 of 18632 company reviews • Last reviewed within 7 days

Thank you

Debt advice • 14th June 2026

Being in financial difficulties has significant adverse implications, including on mental health. StepChange were there for me when I needed help and support. They offered... Being in financial difficulties has significant adverse implications, including on mental health. StepChange were there for me when I needed help and support. They offered sound advice and carried the burden of liaising with and paying creditors which has been a big relief. If you need support, reach out to StepChange. Read more Read less

{"display":"Jack","full_name":"Jack","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5.00/5
Read more product reviews

Step change is very helpful.

Debt advice • 14th June 2026

Step change is very helpful the man i spoke to on the phone couldn't do enough.

{"display":"Nic T","full_name":"Nic T","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5.00/5
Read more product reviews
  • 5.00/5

    Great help

    I have found StepChange staff to be courteous, friendly, informative and helpful. Their site is easy to understand too.

    {"display":"Happy","full_name":"Happy","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Debt advice
    Happy 13th June 2026
  • 5.00/5

    Professional and transformative advice.

    Patient, brilliantly explanatory advice, which was able to change a seemingly hopeless situation into reasons to be optimistic for the future.

    {"display":"Graham","full_name":"Graham","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Debt advice
    Graham 12th June 2026
  • 5.00/5

    StepChange change everything for me.

    StepChange change everything for me. I was worried about coping with my debt however, they helped me sort everything out with my creditors so I... StepChange change everything for me. I was worried about coping with my debt however, they helped me sort everything out with my creditors so I can carry on. Now all payments are managed through one single charity instead of receiving multiple calls and letter etc from various creditors. Thanks Read more Read less

    {"display":"Tola A","full_name":"Tola A","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Debt advice
    Tola A 12th June 2026
  • 5.00/5

    They help you find a solution when u need help with...

    They help you find a solution when u need help with debt

    {"display":"Lee","full_name":"Lee","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Debt advice
    Lee 12th June 2026
  • 5.00/5

    StepChange are there for you

    Everyone I've ever spoken to at StepChange have always been kind, understanding, and helpful. Debt is often an embarrassing and demoralising experience and they make... Everyone I've ever spoken to at StepChange have always been kind, understanding, and helpful. Debt is often an embarrassing and demoralising experience and they make you feel at ease that you can manage your finances and that they'll help you where they can. They give brilliant advice and give you external resources when necessary. I fully recommend trying their Debt Management if you find yourself struggling. Read more Read less

    {"display":"Alyna L","full_name":"Alyna L","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Debt advice
    Alyna L 12th June 2026
  • 5.00/5

    Great Service

    Great service, pleasure to deal with. Good experience allround.

    {"display":"Michelle","full_name":"Michelle","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Debt advice
    Michelle 12th June 2026
  • 5.00/5

    Professional, Supportive and Life Changing Help

    The support I received was reassuring during a stressful time, and the process was straightforward and easy to follow. Thanks to their guidance, I now... The support I received was reassuring during a stressful time, and the process was straightforward and easy to follow. Thanks to their guidance, I now have a clear plan in place and feel much more confident about managing my financial future. I would highly recommend StepChange to anyone seeking debt advice and support. Read more Read less

    {"display":"Eva","full_name":"Eva","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Debt advice
    Eva 12th June 2026
  • 4.00/5

    StepChange were so helpful

    When I approached StepChange they were so helpful and non-judgmental. They worked with me to help set up a debt management plan

    {"display":"Karen Jeffery","full_name":"Karen Jeffery","avatar":{"url":"\/assets\/uploads\/avatars\/users\/770076.png"}}'s avatar
  • 5.00/5

    Very good always there to listen and provid helpp th...

    Very good always there to listen and provide help they work hard to find a solution that's doable very understanding and don't judge

    {"display":"Eileen Thomas","full_name":"Eileen Thomas","avatar":{"url":"\/assets\/uploads\/avatars\/users\/958676.png"}}'s avatar

    Products from StepChange

    Showing all products offered by StepChange

    We are Smart Money People

    Join 2 million active users who make better financial decisions with the power of reviews.

    Create an account

    Protecting trust by verifying companies and reviewers

    The only site that specialises in financial services

    Providing everyday people with a voice