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StepChange reviews

Step Change logo
Rated Excellent • 4.95/5

StepChange reviews

Verified business Last reviewed within 7 days Consumer credit awards winner
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  • Positioned as being a socially responsible organisation
    Positioned as being a socially responsible organisation
  • Offers video or telephone appointments
    Offers video or telephone appointments
  • FCA approved and regulated
    FCA approved and regulated
  • Manage your account or policy via an app or website
    Manage your account or policy via an app or website

Review summary

People rate this company as Excellent based on 15,990 product reviews

Average score of 4.95/5
5 star
97%
4 star
3%
3 star
0%
2 star
0%
1 star
0%
Reviews for StepChange have trended positively over the past 90 days

StepChange really takes the weight of debt off your shoulders with kind, non-judgmental support and easy-to-manage plans. Their staff are friendly and professional, making a tough situation feel manageable. Some found the process slow or had trouble reaching them by phone, but overall the help to reduce stress and organise payments shines through.

Positive themes

  • StepChange’s friendly, understanding staff made dealing with debt much less stressful.
  • StepChange’s debt management plans made repayments affordable and manageable.
  • StepChange helped me regain peace of mind and improved my mental health.

Negative themes

  • Sometimes it’s hard to get through on the phone or get quick replies from StepChange.
  • Some found the process slow or had to chase creditors themselves despite StepChange’s help.
  • A few felt their credit rating was negatively affected by using StepChange’s service.
Summarised by AI
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About StepChange

StepChange give free and non-judgemental debt advice and support to people across the UK.

Since 1993, the StepChange team have helped over 7.5 million people take back control of their finances. The impartial and free debt advice provided by StepChange has been accredited by MoneyHelper.

Online StepChange support is available 24 hours a day, seven days a week or you can speak to a member of the team over the phone.

StepChange at a glance

Contact details

Phone
0800 138 1111
Email
[email protected]
Main address
StepChange Debt Charity, 123 Albion Street, Leeds, LS2 8ER
Social media

Reviews for StepChange

Showing 11 of 15990 company reviews • Last reviewed within 7 days

EXCELLENT

Debt advice • 7th May 2026

Stepchange saved me! Their customer service is fantastic. They are kind, non-judgmental and knowledgeable. Without them I would have been lost. My DMP is nearly... Stepchange saved me! Their customer service is fantastic. They are kind, non-judgmental and knowledgeable. Without them I would have been lost. My DMP is nearly finished and I cannot wait to celebrate. Read more Read less

{"display":"Laura ","full_name":"Laura ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews

Great company and great people

Debt advice • 7th May 2026

Great help from non judgemental people. Great advice on how to proceed following advice given regarding my situation. Help whenever you need it. Cannot thank... Great help from non judgemental people. Great advice on how to proceed following advice given regarding my situation. Help whenever you need it. Cannot thank them enough as once I spoke to them it was like a whole weight lifted from my shoulders. Helpful and knowledgeable staff members. Read more Read less

{"display":"Daniel S","full_name":"Daniel S","avatar":{"url":"\/assets\/uploads\/avatars\/users\/962214.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews
  • 5/5

    Staff were professional very understanding as peopl...

    Staff were professional very understanding as people in this situation are anxious and need reassurance enabling them to form a trust in an tense and... Staff were professional very understanding as people in this situation are anxious and need reassurance enabling them to form a trust in an tense and stressful time in their lives thanks to stepchange I have had breathing space Read more Read less

    {"display":"Mrs J","full_name":"Mrs J","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Debt advice
    Mrs J 7th May 2026
  • 5/5

    The staffs are very professional and understands

    The staffs are very professional and understands

    {"display":"Moses A","full_name":"Moses A","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Debt advice
    Moses A 7th May 2026
  • 5/5

    I am happy with you and satisfied.

    I am happy with you and satisfied.

    {"display":"Samson A","full_name":"Samson A","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Debt advice
    Samson A 7th May 2026
  • 5/5

    Stepchange

    Very helpful, understanding and polite

    {"display":"Shadow","full_name":"Shadow","avatar":{"url":"\/assets\/uploads\/avatars\/users\/375554.png"}}'s avatar
    Debt advice
    Shadow 7th May 2026
  • 5/5

    Excellent service

    First rate support and advice, did all the difficult stuff for me. Highly recommended.

    {"display":"Jeffo ","full_name":"Jeffo ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Debt advice
    Jeffo 7th May 2026
  • 5/5

    I'm grateful for the help I have received from and...

    I'm grateful for the help I have received from and it has changed my life.

    {"display":"Zinenani K","full_name":"Zinenani K","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    Great dealing with debit collectors help me sort out...

    Great dealing with debit collectors help me sort out a plan

    {"display":"alan aylott","full_name":"alan aylott","avatar":{"url":"\/assets\/uploads\/avatars\/users\/439711.png"}}'s avatar
  • 5/5

    Debt recovery

    Without step change assisting in me repaying my debt, I would have possibly had a breakdown and lost my job. They created a way for... Without step change assisting in me repaying my debt, I would have possibly had a breakdown and lost my job. They created a way for me to both pay my debts but also continue to live, taking the pressure from phone calls and emails away me when I was at my most vulnerable. Amazing staff with so much knowledge. Read more Read less

    {"display":"Liz stavri","full_name":"Liz stavri","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    Very helpful staff.

    Very helpful staff. Understood my vulnerability and provided me with care and excellent advise

    {"display":"Faisal B","full_name":"Faisal B","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Debt advice
    Faisal B 7th May 2026

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