Smart Money People Logo

Voting in the Consumer credit awards 2025 is open - Vote here

Share this page
Link copied

StepChange reviews

Step Change logo
Rated Excellent • 4.95/5

StepChange reviews

Verified businesses always have up to date contact details and can respond to reviews.

Verified business
Last reviewed within 7 days

Review summary

People rate this company as Excellent based on 14,683 product reviews

Average score of 4.95/5
5 star
97%
4 star
3%
3 star
0%
2 star
0%
1 star
0%
Reviews for StepChange have trended positively over the past 90 days

Latest positive rating

5/5

Debt free

Great company sorted all my problems out and gave me peace of mind

{"display":"Paul m","full_name":"Paul m","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar

Latest negative rating

2/5

My payments are not aligned with the date required b...

My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report

{"display":"Magda ","full_name":"Magda ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
See more reviews for StepChange products

About StepChange

StepChange is a "debt charity" which has offered debt management programmes to consumers since 1992. if you're looking for a debt management provider, read our reviews to see what our community has to say about Step Change, or if you've already used one of their programmes, leave a review of your own to help others make their own decisions.

StepChange at a glance

Reviews for StepChange

Showing 11 of 14683 company reviews • Last reviewed within 7 days

Debt free

Debt Management • 4th July 2025

Great company sorted all my problems out and gave me peace of mind

{"display":"Paul m","full_name":"Paul m","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews

I considered ending it all.....

Debt Management • 4th July 2025

I was unable to sleep, eat and considered ending everything as I could not cope at all. I had to pluck up courage to call... I was unable to sleep, eat and considered ending everything as I could not cope at all. I had to pluck up courage to call StepChange but once this had been accomplished they made it very easy and everything else just flowed. I was never made to feel like a complete failure and have been able to get my life back on track. I rarely need to speak to customer service but when I do, they are kind, caring and non-judgmental. Read more Read less

{"display":"Juanita","full_name":"Juanita","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews
  • 5/5

    So helpful and supportive without any judgements

    So helpful and supportive without any judgements at all. Over many years and many calls, they literally could not have done more. Im so thankful for Stepchange.

    {"display":"Cap","full_name":"Cap","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Debt Management
    Cap 3rd July 2025
  • 5/5

    Changed my life!

    StepChange have really changed my life. All of a sudden I found myself I a huge amount of debt and was only managing to make... StepChange have really changed my life. All of a sudden I found myself I a huge amount of debt and was only managing to make minimum monthly payments. I heard of StepChange on the radio one evening and finally gave them a call. They talked through everything step by step with me and helped me set up a DMP, my circumstances changed various times over my repayment period, and I could easily review my income and outgoings online so that my monthly payments went down / up where I needed it. I’m so grateful for what they have done and am in such a better place now thanks to StepChange. Couldn’t recommend them enough to anyone struggling with debt. Read more Read less

    {"display":"Anon","full_name":"Anon","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Debt Management
    Anon 3rd July 2025
  • 5/5

    Easy process

    An easy process for a troubling time. The help was excellent and forms easy to complete. The result is I am now debt free and feel so much relief.

    {"display":"Asdf","full_name":"Asdf","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Debt Management
    Asdf 30th June 2025
  • 5/5

    I've been with step change for a long never had a p...

    I've been with step change for a long never had a problem really helpfull how

    {"display":"Julie ","full_name":"Julie ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    helpful and supportive service

    Found them helpful and supportive me in finding an affordable plan for me

    {"display":"R H","full_name":"R H","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Debt Management
    R H 30th June 2025
  • 5/5

    Help & guidance.

    Provided help and guidance to enable me to make the necessary changes to sort my finances out.

    {"display":"Charlie Bouy ","full_name":"Charlie Bouy ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    They are very friendly understanding.

    They are very friendly understanding. Professional and Polite

    {"display":"Manoj Joseph","full_name":"Manoj Joseph","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1250164.png"}}'s avatar
  • 5/5

    You never know what's around the corner.

    You never know what's around the corner. We got into debt due to my husband having head and neck cancer. He looked and felt perfectly... You never know what's around the corner. We got into debt due to my husband having head and neck cancer. He looked and felt perfectly fit and then the diagnosis hit. He had to give up work and overnight we lost an income. It can happen to anyone. We couldn't see any light at the end of the tunnel and then we telephoned StepChange and it felt like a gentle arm around us telling us they could help. Those few words were enough for me to sleep without waking up dreading the post arriving. Read more Read less

    {"display":"Deirdre ","full_name":"Deirdre ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 4/5

    Help me to ease my financial problem

    Help me to ease my financial problem

    {"display":"Concepcion Maninang","full_name":"Concepcion Maninang","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar

    Products from StepChange

    Showing all products offered by StepChange

    We are Smart Money People

    Join 2 million active users who make better financial decisions with the power of reviews.

    Create an account

    Protecting trust by verifying companies and reviewers

    The only site that specialises in financial services

    Providing everyday people with a voice