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StepChange reviews

Step Change logo
Rated Excellent • 4.95/5

StepChange reviews

Verified businesses always have up to date contact details and can respond to reviews.

Verified business
Last reviewed within 14 days

Review summary

People rate this company as Excellent based on 14,714 product reviews

Average score of 4.95/5
5 star
97%
4 star
3%
3 star
0%
2 star
0%
1 star
0%
Reviews for StepChange have trended negatively over the past 90 days

Latest positive rating

4/5

Supportive staff

They were supportive and they took their time and explained everything to me. They gave me the opportunity to decide whether this was the best... They were supportive and they took their time and explained everything to me. They gave me the opportunity to decide whether this was the best decision for me regarding my debt. I get a statement every month via email and I have access to my account. They’re very helpful, and helpful. Very informative and professional Read more Read less

{"display":"Joyce Armantrading","full_name":"Joyce Armantrading","avatar":{"url":"\/assets\/uploads\/avatars\/users\/381784.png"}}'s avatar

Latest negative rating

2/5

My payments are not aligned with the date required b...

My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report

{"display":"Magda ","full_name":"Magda ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
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About StepChange

StepChange is a "debt charity" which has offered debt management programmes to consumers since 1992. if you're looking for a debt management provider, read our reviews to see what our community has to say about Step Change, or if you've already used one of their programmes, leave a review of your own to help others make their own decisions.

StepChange at a glance

Reviews for StepChange

Showing 11 of 14714 company reviews • Last reviewed within 14 days

Supportive staff

Debt Management • 7th September 2025

They were supportive and they took their time and explained everything to me. They gave me the opportunity to decide whether this was the best... They were supportive and they took their time and explained everything to me. They gave me the opportunity to decide whether this was the best decision for me regarding my debt. I get a statement every month via email and I have access to my account. They’re very helpful, and helpful. Very informative and professional Read more Read less

{"display":"Joyce Armantrading","full_name":"Joyce Armantrading","avatar":{"url":"\/assets\/uploads\/avatars\/users\/381784.png"}}'s avatar
Rated Good • 4/5
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A huge impact on helping our family in difficult times

Debt Management • 7th September 2025

The process is simple, they help you look at the options and potential outcomes. Their advisors are caring, helpful and professional. Overall they made a... The process is simple, they help you look at the options and potential outcomes. Their advisors are caring, helpful and professional. Overall they made a huge impact on my families life. I cannot thank or recommend them enough. Read more Read less

{"display":"Bob","full_name":"Bob","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Bob
Rated Excellent • 5/5
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  • 5/5

    Continue to deal with accounts in a sensitive and pr...

    Continue to deal with accounts in a sensitive and professional manner.

    {"display":"Darryll","full_name":"Darryll","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Debt Management
    Darryll 6th September 2025
  • 4/5

    Help me out as I got into debt after losing my job,h...

    Help me out as I got into debt after losing my job,had a credit card and rent arrears which was causing stress with the help... Help me out as I got into debt after losing my job,had a credit card and rent arrears which was causing stress with the help of step change I managed to pay back what I owe without the constant pestering of the people I owe money,almost debt free now after nearly a year back at work. Read more Read less

    {"display":"Graham Alan pottinger","full_name":"Graham Alan pottinger","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1219648.png"}}'s avatar
  • 5/5

    I didn’t know who to turn to , I phoned stepchange a...

    I didn’t know who to turn to , I phoned stepchange and they took the stress for me . I was wondering after so long does the debt get rit off

    {"display":"Sharie","full_name":"Sharie","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Debt Management
    Sharie 21st August 2025
  • 5/5

    They are very professional on the phone and they alw...

    They are very professional on the phone and they always keep you posted about your payment and let you know what is going on with your payments

    {"display":"Hugh Carabine","full_name":"Hugh Carabine","avatar":{"url":"\/assets\/uploads\/avatars\/users\/376565.png"}}'s avatar
  • 5/5

    Thank you so much for your help StepChange :)

    I am very pleased with the service because when I had serious health problems and lost my job, they helped me with my bank debts... I am very pleased with the service because when I had serious health problems and lost my job, they helped me with my bank debts so that I could sleep peacefully and not be afraid that a debt collector would knock on my door and get into even more trouble. Read more Read less

    {"display":"Anonymous","full_name":"Anonymous","avatar":{"url":"\/assets\/uploads\/avatars\/users\/770632.png"}}'s avatar
    Debt Management
    Anonymous 17th August 2025
  • 5/5

    StepChange has really helped me

    StepChange has really helped me with one low monthly payment. I love their website because you can easily check your monthly balance.

    {"display":"Canyon Nobrega-Jones","full_name":"Canyon Nobrega-Jones","avatar":{"url":"\/assets\/uploads\/avatars\/users\/256236.png"}}'s avatar
  • 5/5

    Professional and understanding.

    Professional and understanding.. fantastic help in managing dept. Would highly recommended..

    {"display":"Lou","full_name":"Lou","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Debt Management
    Lou 5th August 2025
  • 5/5

    They help set me upon a plan thats working.

    They help set me upon a plan that’s working.

    {"display":"Zee","full_name":"Zee","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Debt Management
    Zee 27th July 2025
  • 5/5

    From sleepless nights to stress free.

    Stepchange took all the worry and stress away, customer service is outstanding. Any issues I’ve had have been dealt with professionally. I cannot thank all involved enough, thank you…

    {"display":"M J","full_name":"M J","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1287432.png"}}'s avatar
    Debt Management
    M J 25th July 2025

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