Your Money, Your Voice
Make financial providers sit up and listen to what you need and want by using your voice and leaving a review.
What is 'Your Money, Your Voice'?
We’re calling on people across the UK to leave reviews for their financial providers as part of our ‘Your Money, Your Voice’ campaign. Whether it's your bank account, savings, mortgage or insurance provider, we want to hear what you think of the providers who provide a vital service with your money. Your reviews and your voice have the power to get the financial industry to sit up and listen to what their customers need and want.
Why is your voice important?
We've conducted a study about people's thoughts on financial services and combined the findings with a deep dive of the hundreds of thousands of reviews we've received about financial companies over the last 12 months. Our results show just how important it is for you to use your voice and leave a review.
84%
of consumers said they've seen no difference in customer service from financial companies since Consumer Duty was introduced last year
48%
said no access to human support was their biggest frustration with financial services companies
32%
said no available phone number was their biggest frustration
81%
of consumers have seen no improvement in their treatment from financial services companies in the last 12 months since Consumer Duty was introduced
Are you a company and want to find out more?
As specialists in financial services customer review and data insights, we're helping to drive better outcomes for companies and their customers. Claim your page to start accessing our insights and listening to your customers.
About Smart Money People
We're the UK’s most comprehensive customer review site for financial products and services. We’re helping thousands of people to make smarter buying decisions and financial companies to up their game. And with over 2 million reviews, we're a key resource for anyone buying a new financial product or service.