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GJW Direct reviews

GJW Direct's logo
Rated Excellent • 4.78/5

GJW Direct reviews

Verified business Last reviewed within 7 days Insurance choice awards winner
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  • FCA approved and regulated
    FCA approved and regulated
  • UK-based contact centre
    UK-based contact centre
  • Manage your account or policy via an app or website
    Manage your account or policy via an app or website
  • On-line application and approval process
    On-line application and approval process

Review summary

People rate this company as Excellent based on 1,538 product reviews

Average score of 4.78/5
5 star
91%
4 star
7%
3 star
1%
2 star
0%
1 star
1%
Reviews for GJW Direct have trended positively over the past 90 days

GJW Direct’s Marine insurance is loved for its straightforward, helpful service and competitive pricing that many find reassuring. Claims are handled quickly and fairly, often with personal, knowledgeable support. However, some feel recent renewal price hikes and website issues have dulled the experience.

Positive themes

  • GJW Direct’s claims process is quick, fair and stress-free, giving real peace of mind. (49 mentions)
  • The customer service at GJW Direct is friendly and knowledgeable with real people to talk to. (31 mentions)
  • Getting insured or renewing with GJW Direct is easy and straightforward online or by phone. (12 mentions)

Negative themes

  • Renewal prices have risen sharply recently with some unhappy about added monthly fees. (5 mentions)
Summarised by AI
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About GJW Direct

Established in 1826, GJW Direct specialises in non-commercial boat insurance.

GJW Direct offers cover for a wide range of vessels including yachts, dinghies, motor cruisers, narrowboats, RIBs and jet skis.

Operating on a non-advised basis, GJW Direct offer information about products and services without making personal recommendations.

GJW Direct at a glance

Contact details

Phone
0151 473 8000
Social media

Reviews for GJW Direct

Showing 11 of 1538 company reviews • Last reviewed within 7 days

GJW dealt very caringly with my potential claim when...

Marine insurance • 12th August 2026

GJW dealt very caringly with my potential claim when a crew member sustained an injury while raising my mast

{"display":"Graham L","full_name":"Graham L","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5.00/5
Read more product reviews

Competitive quotes, easy and efficient service.

Marine insurance • 10th August 2026

Competitive quotes, easy and efficient service.

{"display":"Sally H","full_name":"Sally H","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5.00/5
Read more product reviews
  • 5.00/5

    Sales staff on Phone very helpful and friendly

    Sales staff on Phone very helpful and friendly

    {"display":"Claire woolley","full_name":"Claire woolley","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5.00/5

    Excellent value for money for my 3 boats

    Excellent value for money for my 3 boats

    {"display":"Josh H","full_name":"Josh H","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Marine insurance
    Josh H 9th August 2026
  • 5.00/5

    Very Helpful

    Always helpful in renewing policy.

    {"display":"John H","full_name":"John H","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Marine insurance
    John H 5th August 2026
  • 5.00/5

    Straight forward to deal with.

    Straight forward to deal with. Easy renewal process. Would be confident to recommend to other boat owners.

    {"display":"Robert M","full_name":"Robert M","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5.00/5

    Quick Boat insurance set up easily done online.

    Quick Boat insurance set up easily done online. Covers for River and Canal use. Full comprehensive cover at a good price. Monthly installments. Plus free... Quick Boat insurance set up easily done online. Covers for River and Canal use. Full comprehensive cover at a good price. Monthly installments. Plus free membership to River and Canal Rescue. Communication regularly to my email inbox. Very satisfied. Read more Read less

    {"display":"C Mamczak ","full_name":"C Mamczak ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5.00/5

    I had a previous vessel insured with this company th...

    I had a previous vessel insured with this company that was unfortunately lost in a storm the claim was felt with quickly and professionally and... I had a previous vessel insured with this company that was unfortunately lost in a storm the claim was felt with quickly and professionally and had no problems whatsoever about using them again Read more Read less

    {"display":"Stewart Porritt ","full_name":"Stewart Porritt ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5.00/5

    Quick replies, sensible premiums

    Quick replies, sensible premiums

    {"display":"Frederick B","full_name":"Frederick B","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5.00/5

    Contact with GJW

    On the occasions that I have had to contact GJW they have always been extremely helpful and understanding.

    {"display":"Anthony M","full_name":"Anthony M","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5.00/5

    Very helpful

    Very helpful and informative, I have not yet made a claim but I am sure the salary will make it easier if I do.

    {"display":"Debbie Tomlinson","full_name":"Debbie Tomlinson","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1299887.png"}}'s avatar

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