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GJW Direct reviews

GJW Direct's logo
Rated Excellent • 4.78/5

GJW Direct reviews

Verified business Last reviewed within 7 days Insurance choice awards winner
Write a review
  • FCA approved and regulated
    FCA approved and regulated
  • UK-based contact centre
    UK-based contact centre
  • Manage your account or policy via an app or website
    Manage your account or policy via an app or website
  • On-line application and approval process
    On-line application and approval process

Review summary

People rate this company as Excellent based on 1,462 product reviews

Average score of 4.78/5
5 star
90%
4 star
8%
3 star
1%
2 star
0%
1 star
1%
Reviews for GJW Direct have trended positively over the past 90 days

GJW Direct’s Marine insurance is loved for its friendly, knowledgeable staff and straightforward, easy-to-use service. Many find the claims process quick and stress-free, with helpful communication throughout. Pricing is generally competitive and fair, though some have noticed recent renewal increases and longer call wait times.

Positive themes

  • GJW Direct’s customer service is friendly, knowledgeable and genuinely helpful. (60 mentions)
  • Claims with GJW Direct are handled quickly and with minimal fuss. (5 mentions)
  • The online process for quotes and renewals is simple and user-friendly. (7 mentions)

Negative themes

  • Renewal prices have risen sharply for some without clear explanation. (5 mentions)
Summarised by AI
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About GJW Direct

Established in 1826, GJW Direct specialises in non-commercial boat insurance.

GJW Direct offers cover for a wide range of vessels including yachts, dinghies, motor cruisers, narrowboats, RIBs and jet skis.

Operating on a non-advised basis, GJW Direct offer information about products and services without making personal recommendations.

GJW Direct at a glance

Contact details

Phone
0151 473 8000
Social media

Reviews for GJW Direct

Showing 11 of 1462 company reviews • Last reviewed within 7 days

10 years good experience

Marine insurance • 26th July 2026

Have been insured for over 10 years. Premiums reasonablecand changes to cruising areas always dealt with without a fuss.

{"display":"Rickit","full_name":"Rickit","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5.00/5
Read more product reviews

Frequently recommended on boat pages

Marine insurance • 24th July 2026

Very easy set up, competative prices, clear information

{"display":"Nicola M","full_name":"Nicola M","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5.00/5
Read more product reviews
  • 5.00/5

    I had a claim that was processed quickly and fuss free.

    I had a claim that was processed quickly and fuss free. It can be done on line but most of my dealings were by phone

    {"display":"David A","full_name":"David A","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5.00/5

    Renew was easy...

    Renew was easy. Good price. Good value.

    {"display":"LP","full_name":"LP","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Marine insurance
    LP 23rd July 2026
  • 5.00/5

    Easy to use and find information, clear and straight...

    Easy to use and find information, clear and straightforward.

    {"display":"Joe D","full_name":"Joe D","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Marine insurance
    Joe D 23rd July 2026
  • 5.00/5

    GJW Review.

    Very helpful and understanding. Easy to contact always friendly and happy to help whatever your query.

    {"display":"John","full_name":"John","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Marine insurance
    John 22nd July 2026
  • 5.00/5

    Professional in every way, always offering top servi...

    Professional in every way, always offering top service and efficiency

    {"display":"David A","full_name":"David A","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 4.00/5

    Good service

    I’ve had boat insurance with GJW for 8!years and I have always found their service and prices good and competitive

    {"display":"S Chesters","full_name":"S Chesters","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5.00/5

    Excellent Claim Resolution Service.

    Been with GJW for some time, I have found the pricing to be competitive and clear. The most important thing however is how they handled... Been with GJW for some time, I have found the pricing to be competitive and clear. The most important thing however is how they handled my claim when My boat was broken broken in to and equipment stolen. the whole process was very quick and simple and we were back sailing within a few days. Read more Read less

    {"display":"Hedley B","full_name":"Hedley B","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5.00/5

    After difficulty changing craft with my previous ins...

    After difficulty changing craft with my previous insurer, I was recommended to GJW. Their online process was easy to understand and to complete.. I was... After difficulty changing craft with my previous insurer, I was recommended to GJW. Their online process was easy to understand and to complete.. I was also very surprised at the very competitive quotation. Read more Read less

    {"display":"Michael T","full_name":"Michael T","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5.00/5

    Stayed loyal for 4 years and ongoing!

    I’ve remained with you for my boat insurance for 4 years now and haven’t had any issues! Swift, good rates, easy to communicate with.

    {"display":"Colicia S","full_name":"Colicia S","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar

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