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GJW Direct: Marine Insurance reviews

4.86
Based on 1,113 reviews, last reviewed 11th Oct 2025
513% increase in 5 star reviews
in the past 90 days
500% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
90%
See only 4 star reviews
8%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
1%

Latest highest rating:

5

I have only had excellent service from gjw direct ca... I have only had excellent service from gjw direct can not fault them very polite and helpful Reviewed on: 11th October 2025

Latest lowest rating:

1

Useless since the takeover Useless since the takeover no multi boat policy lots of arguments to get multiple admin fees removed big hike in price too Reviewed on: 6th October 2025
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Chris W

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GJW Direct Marine Insurance reviews (1113)

I have only had excellent service from gjw direct ca...

5
I have only had excellent service from gjw direct can not fault them very polite and helpful Reviewed on: 11th October 2025

So easy to deal with have been with GJW for many years.

5
So easy to deal with have been with GJW for many years. Reviewed on: 10th October 2025

This is the second year with gjw, the price was good...

5
This is the second year with gjw, the price was good the customer service was good aswell and it was automatically renewed without a hefty increase in the policy which I personally hate when insurers do that it instantly makes me want to leave them. In terms of insurance pay outs I’ve not had to claim so really can not comment at this time on that part of the service luckily! Reviewed on: 9th October 2025

Renewal prices very reasonable

5
always been nice and easy to renew, and prices have not increased dramatically year on year like most other insurance companies. Reviewed on: 9th October 2025

Had some issues using online portal for payments, du...

5
Had some issues using online portal for payments, due to an issue with my address, this was all sorted by speaking to your excellent representative Reviewed on: 9th October 2025

I was looking for cover for my narrowboat.

5
I was looking for cover for my narrowboat. GJW. They were very helpful, saved me money with increase benefits over my previous provider. Reviewed on: 9th October 2025

Long term customer of GJW with various vessels.

5
Long term customer of GJW with various vessels. Easy to deal with and supportive. Reviewed on: 9th October 2025

have been with this company for years, highly recomm...

5
have been with this company for years, highly recommended Reviewed on: 9th October 2025

Always helpful /very easy to deal with

5
Always helpful /very easy to deal with Reviewed on: 9th October 2025

Renewal price increase more than inflation.

4
Renewal price increase more than inflation. Limit on winter usage added; this was removed on discussion Reviewed on: 9th October 2025

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