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GJW Direct: Marine insurance reviews

View other GJW Direct products
4.86
Based on 1,127 reviews, last reviewed 1st Mar 2026
100% decrease in 5 star reviews
in the past 90 days
75% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
91%
See only 4 star reviews
7%
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1%
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0%
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1%

Latest highest rating:

5

I have never had to make a clame but I have found GJ... I have never had to make a clame but I have found GJW Direct, to be good value for money Reviewed on: 28th October 2025
Mr D's avatar
Mr D

Latest lowest rating:

1

Think Twice Before Choosing This Insurer I was the victim of a no-fault boating collision. Liability was clear from the outset, and GJW insured the other party. Despite this, GJW stalled at e... Read more Reviewed on: 1st March 2026
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David S
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About this product

GJW Direct offer marine insurance to cover a wide range of vessels.

GJW Direct boat insurance policies typically cover third-party liability claims, no excess for third-party claims for loss or damage, boat's agreed value in the event of a total loss and machinery damage and theft.

GJW Direct marine insurance reviews help you find out what it’s really like to be a customer. If you’ve used GJW Direct before, you can also leave a review and share your experience.

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GJW Direct Marine insurance reviews (1127)

Think Twice Before Choosing This Insurer

1
I was the victim of a no-fault boating collision. Liability was clear from the outset, and GJW insured the other party. Despite this, GJW stalled at every single opportunity — delaying, deflecting, and refusing to deal with the claim in a fair and timely manner. What should have been a straightforward resolution became an exhausting and unnecessary battle. Their conduct left me with no alternative but to issue court proceedings against their insured. Only when faced with legal action did GJW finally agree to settle. In my experience, they demonstrated the very worst traits you would hope never to see in an insurer: obstruction, delay, and a complete lack of accountability. I have formally submitted complaints to the Insurance Ombudsman regarding their handling of this claim. If you’re considering insurance options, my advice is simple: look elsewhere. Reviewed on: 1st March 2026
David S's avatar
David S

I have never had to make a clame but I have found GJ...

5
I have never had to make a clame but I have found GJW Direct, to be good value for money Reviewed on: 28th October 2025
Mr D's avatar
Mr D

Excellent customer service

5
I had some issues about my boat insurance cover and GJW offered a perfect resolution. The customer service by GJW is excellent. Oh, prices are good too. Reviewed on: 23rd October 2025
Stephen S's avatar
Stephen S

Excellent - a straightforward easy-to-use service

5
Excellent - a straightforward easy-to-use service Reviewed on: 20th October 2025
Rhona H's avatar
Rhona H

Easy to deal with ,and a good price

5
Straight forward boat insurance ,we never made a claim so couldn’t tell you what that’s like. Reviewed on: 16th October 2025
Michael S's avatar
Michael S

Narrow boat insurance

5
Helpful and comprehensive boat insurance Reviewed on: 15th October 2025
Rachel S's avatar
Rachel S

Great team very helpful and understanding great work

5
Great team very helpful and understanding great work Reviewed on: 14th October 2025
Kenneth L's avatar
Kenneth L

Yacht Insurance.

5
Offers comprehensive insurance without survey. Excesses are too high on aux. equipment. Reviewed on: 13th October 2025
John L's avatar
John L

Could not fault my experience with GJW in any way.

5
Could not fault my experience with GJW in any way. Reviewed on: 13th October 2025
Chris P's avatar
Chris P

Calling your office

5
I've only needed to call your office, not to make a claim. The call was answered promptly, no waiting. My question was answered fully. They were very polite and helpful when I was in a stressful situation. Much appreciated. Reviewed on: 13th October 2025
Pam H's avatar
Pam H

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