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GJW Direct: Marine Insurance reviews

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4.88
Based on 264 reviews, last reviewed 31st Jul 2025
24300% increase in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
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Latest highest rating:

5

Great Value, Painless Claim, Helpful People Customer services are always very helpful and when I unfortunately had to make a claim it was handled very quickly and paid fully. As the whole point ... Read more Reviewed on: 31st July 2025
Tony C's avatar
Tony C

Latest lowest rating:

2

Customer service technology from the dark ages It took forever to get through on the phone, when I finally did I got cut off, I then had to go through it all again. Finally someone to talk to about... Read more Reviewed on: 19th July 2025
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Paul K
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GJW Direct Marine Insurance reviews (264)

Great Value, Painless Claim, Helpful People

5
Customer services are always very helpful and when I unfortunately had to make a claim it was handled very quickly and paid fully. As the whole point of insurance is to be able to recover the cost of repairs/replacement, insuring with a company that makes the process as quick and straightforward as GJW direct do is the best you could ask for. I have used them for years and will continue to do so. Reviewed on: 31st July 2025
Tony C's avatar
Tony C

Easy dealings

5
The one time I had a claim, things were sorted easily, rapidly and without any trouble. Reviewed on: 31st July 2025
Pierre's avatar
Pierre

Great company to deal with

5
Great website and easy to deal with, friendly staff sort out any issues quickly. Very happy. Reviewed on: 28th July 2025
Happy Boater's avatar
Happy Boater

Online quote and payment.

4
Online quote and payment facility was very helpful. Reviewed on: 25th July 2025
Steve m's avatar
Steve m

So Easy!!.

5
A really easy process to get my narrowboat insure with a known company at a reasonable price. Reviewed on: 25th July 2025
Simonbgw's avatar
Simonbgw

Happy with all the service provided

5
Happy with all the service provided Reviewed on: 25th July 2025
David M's avatar
David M

Had an issue with a fouled propeller which created c...

5
Had an issue with a fouled propeller which created costs GJW handled the claim very quickly and to the complete satisfaction of my brother and I . Reviewed on: 25th July 2025
Des's avatar
Des

Boat insurance for all family vessels.

5
We have used GJW for years for yacht and teenagers dinghies. A few dinghy claims were always sorted out swiftly and to our satisfaction. When we have had to add anything to the yacht insurance the response has always been swift and effective with clear documents. Reviewed on: 24th July 2025
Sue E's avatar
Sue E

20 Years with GJW.

5
I have been insured with GJW for some twenty years now. they have always been very prompt in settling up with the mishaps which have occasionally occurred, a couple of broken masts and a stolen engine come to mind. This had not always been the case with previous yacht insurers. I have often recommended them to friends and acquaintances Reviewed on: 24th July 2025
Neil B's avatar
Neil B

I have insured two dinghies with GJW for quite a few...

5
I have insured two dinghies with GJW for quite a few years. They have been good value for money and easy to contact whenever needed. Reviewed on: 23rd July 2025
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dave

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