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GJW Direct reviews

GJW Direct's logo
Rated Excellent • 4.78/5

GJW Direct reviews

Verified business Last reviewed within 7 days Insurance choice awards winner
Write a review
  • FCA approved and regulated
    FCA approved and regulated
  • UK-based contact centre
    UK-based contact centre
  • Manage your account or policy via an app or website
    Manage your account or policy via an app or website
  • On-line application and approval process
    On-line application and approval process

Review summary

People rate this company as Excellent based on 1,457 product reviews

Average score of 4.78/5
5 star
90%
4 star
8%
3 star
1%
2 star
0%
1 star
1%
Reviews for GJW Direct have trended positively over the past 90 days

GJW Direct’s Marine insurance is loved for its friendly, knowledgeable staff and straightforward, easy-to-use service. Many find the claims process quick and stress-free, with helpful communication throughout. Pricing is generally competitive and fair, though some have noticed recent renewal increases and longer call wait times.

Positive themes

  • GJW Direct’s customer service is friendly, knowledgeable and genuinely helpful. (60 mentions)
  • Claims with GJW Direct are handled quickly and with minimal fuss. (5 mentions)
  • The online process for quotes and renewals is simple and user-friendly. (7 mentions)

Negative themes

  • Renewal prices have risen sharply for some without clear explanation. (5 mentions)
Summarised by AI
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About GJW Direct

Established in 1826, GJW Direct specialises in non-commercial boat insurance.

GJW Direct offers cover for a wide range of vessels including yachts, dinghies, motor cruisers, narrowboats, RIBs and jet skis.

Operating on a non-advised basis, GJW Direct offer information about products and services without making personal recommendations.

GJW Direct at a glance

Contact details

Phone
0151 473 8000
Social media

Reviews for GJW Direct

Showing 11 of 1457 company reviews • Last reviewed within 7 days

GJW Review.

Marine insurance • 22nd July 2026

Very helpful and understanding. Easy to contact always friendly and happy to help whatever your query.

{"display":"John","full_name":"John","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5.00/5
Read more product reviews

Professional in every way, always offering top servi...

Marine insurance • 22nd July 2026

Professional in every way, always offering top service and efficiency

{"display":"David A","full_name":"David A","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5.00/5
Read more product reviews
  • 4.00/5

    Good service

    I’ve had boat insurance with GJW for 8!years and I have always found their service and prices good and competitive

    {"display":"S Chesters","full_name":"S Chesters","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5.00/5

    Excellent Claim Resolution Service.

    Been with GJW for some time, I have found the pricing to be competitive and clear. The most important thing however is how they handled... Been with GJW for some time, I have found the pricing to be competitive and clear. The most important thing however is how they handled my claim when My boat was broken broken in to and equipment stolen. the whole process was very quick and simple and we were back sailing within a few days. Read more Read less

    {"display":"Hedley B","full_name":"Hedley B","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5.00/5

    After difficulty changing craft with my previous ins...

    After difficulty changing craft with my previous insurer, I was recommended to GJW. Their online process was easy to understand and to complete.. I was... After difficulty changing craft with my previous insurer, I was recommended to GJW. Their online process was easy to understand and to complete.. I was also very surprised at the very competitive quotation. Read more Read less

    {"display":"Michael T","full_name":"Michael T","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5.00/5

    Stayed loyal for 4 years and ongoing!

    I’ve remained with you for my boat insurance for 4 years now and haven’t had any issues! Swift, good rates, easy to communicate with.

    {"display":"Colicia S","full_name":"Colicia S","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5.00/5

    Good friendly service .

    Good friendly service . Value for money and in general a good service.

    {"display":"Jonathan Matthews ","full_name":"Jonathan Matthews ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5.00/5

    Just taken out insurance.

    Just taken out insurance on a houseboat.

    {"display":"Humbug","full_name":"Humbug","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Marine insurance
    Humbug 20th July 2026
  • 5.00/5

    PRICE INFLATED BY MORE THAN RPI EVERY RENEWAL

    PRICE INFLATED BY MORE THAN RPI EVERY RENEWAL

    {"display":"john b","full_name":"john b","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Marine insurance
    john b 20th July 2026
  • 5.00/5

    Never had any issues, have recommended to various bo...

    Never had any issues, have recommended to various boater friends

    {"display":"Lewis M","full_name":"Lewis M","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5.00/5

    Set up insurance via phone.

    Set up insurance via phone. GJW Rep very helpful, received quote same day and set up via web link. Very quick. Policy was not the... Set up insurance via phone. GJW Rep very helpful, received quote same day and set up via web link. Very quick. Policy was not the cheapest i had been quoted however the detail within the policy and clear explanation was by far the best, thus giving me more confidence that GJW would have any issues covered. GJW was recommended by our Yacht Broker. Read more Read less

    {"display":"Tony P","full_name":"Tony P","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Marine insurance
    Tony P 20th July 2026

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