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GJW Direct reviews

GJW Direct's logo
Rated Excellent • 4.78/5

GJW Direct reviews

Verified business Last reviewed within 7 days Insurance choice awards winner
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  • FCA approved and regulated
    FCA approved and regulated
  • UK-based contact centre
    UK-based contact centre
  • Manage your account or policy via an app or website
    Manage your account or policy via an app or website
  • On-line application and approval process
    On-line application and approval process

Review summary

People rate this company as Excellent based on 1,538 product reviews

Average score of 4.78/5
5 star
91%
4 star
7%
3 star
1%
2 star
0%
1 star
1%
Reviews for GJW Direct have trended positively over the past 90 days

GJW Direct’s Marine insurance is loved for its friendly, knowledgeable staff and straightforward, easy-to-use service. Many find the claims process quick and stress-free, with helpful communication throughout. Pricing is generally competitive and fair, though some have noticed recent renewal increases and longer call wait times.

Positive themes

  • GJW Direct’s customer service is friendly, knowledgeable and genuinely helpful. (60 mentions)
  • Claims with GJW Direct are handled quickly and with minimal fuss. (5 mentions)
  • The online process for quotes and renewals is simple and user-friendly. (7 mentions)

Negative themes

  • Renewal prices have risen sharply for some without clear explanation. (5 mentions)
Summarised by AI
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About GJW Direct

Established in 1826, GJW Direct specialises in non-commercial boat insurance.

GJW Direct offers cover for a wide range of vessels including yachts, dinghies, motor cruisers, narrowboats, RIBs and jet skis.

Operating on a non-advised basis, GJW Direct offer information about products and services without making personal recommendations.

GJW Direct at a glance

Contact details

Phone
0151 473 8000
Social media

Reviews for GJW Direct

Showing 11 of 1538 company reviews • Last reviewed within 7 days

GJW dealt very caringly with my potential claim when...

Marine insurance • 12th August 2026

GJW dealt very caringly with my potential claim when a crew member sustained an injury while raising my mast

{"display":"Graham L","full_name":"Graham L","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5.00/5
Read more product reviews

Competitive quotes, easy and efficient service.

Marine insurance • 10th August 2026

Competitive quotes, easy and efficient service.

{"display":"Sally H","full_name":"Sally H","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5.00/5
Read more product reviews
  • 5.00/5

    Sales staff on Phone very helpful and friendly

    Sales staff on Phone very helpful and friendly

    {"display":"Claire woolley","full_name":"Claire woolley","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5.00/5

    Excellent value for money for my 3 boats

    Excellent value for money for my 3 boats

    {"display":"Josh H","full_name":"Josh H","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Marine insurance
    Josh H 9th August 2026
  • 5.00/5

    Very Helpful

    Always helpful in renewing policy.

    {"display":"John H","full_name":"John H","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Marine insurance
    John H 5th August 2026
  • 5.00/5

    Straight forward to deal with.

    Straight forward to deal with. Easy renewal process. Would be confident to recommend to other boat owners.

    {"display":"Robert M","full_name":"Robert M","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5.00/5

    Quick Boat insurance set up easily done online.

    Quick Boat insurance set up easily done online. Covers for River and Canal use. Full comprehensive cover at a good price. Monthly installments. Plus free... Quick Boat insurance set up easily done online. Covers for River and Canal use. Full comprehensive cover at a good price. Monthly installments. Plus free membership to River and Canal Rescue. Communication regularly to my email inbox. Very satisfied. Read more Read less

    {"display":"C Mamczak ","full_name":"C Mamczak ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5.00/5

    I had a previous vessel insured with this company th...

    I had a previous vessel insured with this company that was unfortunately lost in a storm the claim was felt with quickly and professionally and... I had a previous vessel insured with this company that was unfortunately lost in a storm the claim was felt with quickly and professionally and had no problems whatsoever about using them again Read more Read less

    {"display":"Stewart Porritt ","full_name":"Stewart Porritt ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5.00/5

    Quick replies, sensible premiums

    Quick replies, sensible premiums

    {"display":"Frederick B","full_name":"Frederick B","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5.00/5

    Contact with GJW

    On the occasions that I have had to contact GJW they have always been extremely helpful and understanding.

    {"display":"Anthony M","full_name":"Anthony M","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5.00/5

    Very helpful

    Very helpful and informative, I have not yet made a claim but I am sure the salary will make it easier if I do.

    {"display":"Debbie Tomlinson","full_name":"Debbie Tomlinson","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1299887.png"}}'s avatar

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