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GJW Direct reviews

GJW Direct's logo
Rated Excellent • 4.79/5

GJW Direct reviews

Verified business Last reviewed within 14 days Insurance choice awards winner
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  • FCA approved and regulated
    FCA approved and regulated
  • UK-based contact centre
    UK-based contact centre
  • Manage your account or policy via an app or website
    Manage your account or policy via an app or website
  • On-line application and approval process
    On-line application and approval process

Review summary

People rate this company as Excellent based on 1,651 product reviews

Average score of 4.79/5
5 star
91%
4 star
7%
3 star
1%
2 star
0%
1 star
0%
Reviews for GJW Direct have trended positively over the past 90 days

GJW Direct’s Marine insurance is loved for its straightforward, helpful service and competitive pricing that many find reassuring. Claims are handled quickly and fairly, often with personal, knowledgeable support. However, some feel recent renewal price hikes and website issues have dulled the experience.

Positive themes

  • GJW Direct’s claims process is quick, fair and stress-free, giving real peace of mind. (49 mentions)
  • The customer service at GJW Direct is friendly and knowledgeable with real people to talk to. (31 mentions)
  • Getting insured or renewing with GJW Direct is easy and straightforward online or by phone. (12 mentions)

Negative themes

  • Renewal prices have risen sharply recently with some unhappy about added monthly fees. (5 mentions)
Summarised by AI
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About GJW Direct

Established in 1826, GJW Direct specialises in non-commercial boat insurance.

GJW Direct offers cover for a wide range of vessels including yachts, dinghies, motor cruisers, narrowboats, RIBs and jet skis.

Operating on a non-advised basis, GJW Direct offer information about products and services without making personal recommendations.

GJW Direct at a glance

Contact details

Phone
0151 473 8000
Social media

Reviews for GJW Direct

Showing 11 of 1651 company reviews • Last reviewed within 14 days

Excellent company For marine insurance

Marine insurance • 28th August 2026

Excellent company. Easy to access my account on line or over the telephone for any assistance.

{"display":"C Mamczak ","full_name":"C Mamczak ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5.00/5
Read more product reviews

Long standing customer.

Marine insurance • 28th August 2026

Long standing customer. Provides a good level of cover.

{"display":"Gr L","full_name":"Gr L","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5.00/5
Read more product reviews
  • 5.00/5

    needed insurance for my narrowboat.

    needed insurance for my narrowboat. found GJW and job done. simple expert and affordable.

    {"display":"Angus Hart ","full_name":"Angus Hart ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5.00/5

    Great service, great help and good pricing

    Great service, great help and good pricing

    {"display":"Lee Stone","full_name":"Lee Stone","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Marine insurance
    Lee Stone 25th August 2026
  • 5.00/5

    For over 20 years now

    For over 20 years now, I have been using GJW for my boat insurance, which has been priced competitively over the years, with the benefits... For over 20 years now, I have been using GJW for my boat insurance, which has been priced competitively over the years, with the benefits of free medical expenses, legal protection, and personal accident cover. with my insurance, making GJW my go to for boat insurance. Read more Read less

    {"display":"G Brown","full_name":"G Brown","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Marine insurance
    G Brown 25th August 2026
  • 5.00/5

    Really easy to talk too.

    Really easy to talk too. All the products available where explained inca way that i understood

    {"display":"Paul c","full_name":"Paul c","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Marine insurance
    Paul c 25th August 2026
  • 5.00/5

    Been with you many years not had any problems

    Been with you many years not had any problems

    {"display":"A W","full_name":"A W","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Marine insurance
    A W 24th August 2026
  • 5.00/5

    Easy to set up, good coverage.

    Easy to set up, good coverage. Good value

    {"display":"Neil M","full_name":"Neil M","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Marine insurance
    Neil M 24th August 2026
  • 5.00/5

    Trouble free

    Been with them for 18 years. No hiccups at all.

    {"display":"Jack C","full_name":"Jack C","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Marine insurance
    Jack C 24th August 2026
  • 5.00/5

    GJW Direct have always given us a prompt professiona...

    GJW Direct have always given us a prompt professional and cost effective service.

    {"display":"E T","full_name":"E T","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Marine insurance
    E T 24th August 2026
  • 5.00/5

    Friendly staff on phone.

    Friendly staff on phone. Very helpful and understand needs.

    {"display":"Mark n","full_name":"Mark n","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Marine insurance
    Mark n 24th August 2026

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