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GJW Direct reviews

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Rated Excellent • 4.86/5

GJW Direct reviews

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Verified business
Last reviewed within 7 days
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Review summary

People rate this company as Excellent based on 1,116 product reviews

Average score of 4.86/5
5 star
90%
4 star
8%
3 star
1%
2 star
0%
1 star
1%
Reviews for GJW Direct have trended positively over the past 90 days

Latest positive rating

5/5

Really good customer service and value for money

Really good customer service and value for money

{"display":"Peter B","full_name":"Peter B","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Marine Insurance
Peter B 12th October 2025

Latest negative rating

1/5

Useless since the takeover

Useless since the takeover no multi boat policy lots of arguments to get multiple admin fees removed big hike in price too

{"display":"Chris W","full_name":"Chris W","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Marine Insurance
Chris W 6th October 2025
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About GJW Direct

Established in 1826, GJW Direct specialises in non-commercial boat insurance, offering covers for a wide range of vessels – including yachts, dinghies,
motor cruisers, narrowboats, RIBs, jet skis, and more.
By working directly with our policyholders, GJW Direct aim to provide clear information, responsive support, and a seamless online process for quoting and insuring.

Operating on a non-advised basis GJW Direct offer information about products and services without making personal recommendations, giving policyholders the freedom to choose the cover that best suits their needs.

Already have a policy with GJW Direct? Write a review here and help others looking for niche insurance to make up their mind!

GJW Direct at a glance

Reviews for GJW Direct

Showing 11 of 1116 company reviews • Last reviewed within 7 days

Really good customer service and value for money

Marine Insurance • 12th October 2025

Really good customer service and value for money

{"display":"Peter B","full_name":"Peter B","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews

Contacted GJW Direct after a recommendation.

Marine Insurance • 12th October 2025

Contacted GJW Direct after a recommendation. Easy to contact, process was straight forward & competitive pricing.

{"display":"Kate","full_name":"Kate","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews
  • 5/5

    20 years with GJW

    I have been insured with GJW for over 20 years - and that's for good reason - they are the best value and the best customer servicvce.

    {"display":"Nigel W","full_name":"Nigel W","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Marine Insurance
    Nigel W 11th October 2025
  • 5/5

    I have only had excellent service from gjw direct ca...

    I have only had excellent service from gjw direct can not fault them very polite and helpful

    {"display":"Richard Vincent garside ","full_name":"Richard Vincent garside ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    So easy to deal with have been with GJW for many years.

    So easy to deal with have been with GJW for many years.

    {"display":"Peter R","full_name":"Peter R","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Marine Insurance
    Peter R 10th October 2025
  • 5/5

    This is the second year with gjw, the price was good...

    This is the second year with gjw, the price was good the customer service was good aswell and it was automatically renewed without a hefty... This is the second year with gjw, the price was good the customer service was good aswell and it was automatically renewed without a hefty increase in the policy which I personally hate when insurers do that it instantly makes me want to leave them. In terms of insurance pay outs I’ve not had to claim so really can not comment at this time on that part of the service luckily! Read more Read less

    {"display":"Terri gorham","full_name":"Terri gorham","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    Renewal prices very reasonable

    always been nice and easy to renew, and prices have not increased dramatically year on year like most other insurance companies.

    {"display":"Sam Hughes","full_name":"Sam Hughes","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1312937.png"}}'s avatar
  • 5/5

    Had some issues using online portal for payments, du...

    Had some issues using online portal for payments, due to an issue with my address, this was all sorted by speaking to your excellent representative

    {"display":"David B","full_name":"David B","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Marine Insurance
    David B 9th October 2025
  • 5/5

    I was looking for cover for my narrowboat.

    I was looking for cover for my narrowboat. GJW. They were very helpful, saved me money with increase benefits over my previous provider.

    {"display":"Ian C","full_name":"Ian C","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Marine Insurance
    Ian C 9th October 2025
  • 5/5

    Long term customer of GJW with various vessels.

    Long term customer of GJW with various vessels. Easy to deal with and supportive.

    {"display":"Salena N","full_name":"Salena N","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Marine Insurance
    Salena N 9th October 2025
  • 5/5

    have been with this company for years, highly recomm...

    have been with this company for years, highly recommended

    {"display":"Ann Valentine-Cooke","full_name":"Ann Valentine-Cooke","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1312726.png"}}'s avatar

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