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GJW Direct reviews

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Rated Excellent • 4.87/5

GJW Direct reviews

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  • FCA approved and regulated
    FCA approved and regulated
  • UK-based contact centre
    UK-based contact centre
  • Manage your account or policy via an app or website
    Manage your account or policy via an app or website
  • On-line application and approval process
    On-line application and approval process

Review summary

People rate this company as Excellent based on 1,126 product reviews

Average score of 4.87/5
5 star
91%
4 star
7%
3 star
1%
2 star
0%
1 star
1%
Reviews for GJW Direct have trended positively over the past 90 days

GJW Direct is loved for its friendly, helpful staff and straightforward, easy-to-use service that makes boat insurance hassle-free. The pricing is competitive and fair, with many appreciating the value and extras like RCR membership. Claims are handled quickly and smoothly, often exceeding expectations. Some have noticed recent price hikes and extra fees since a takeover, which has caused frustration.

Positive themes

  • GJW Direct’s staff are friendly, helpful and make insurance easy to deal with.
  • GJW Direct keeps prices competitive and offers great value for money.
  • Claims with GJW Direct are handled quickly and with no fuss.

Negative themes

  • Recent price increases and extra fees have left some feeling frustrated with GJW Direct.
  • Long phone wait times and call disconnections have annoyed a few users.
  • Some found the new monthly payment charges unfair compared to previous terms.
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About GJW Direct

Established in 1826, GJW Direct specialises in non-commercial boat insurance.

GJW Direct offers cover for a wide range of vessels including yachts, dinghies, motor cruisers, narrowboats, RIBs and jet skis.

Operating on a non-advised basis, GJW Direct offer information about products and services without making personal recommendations.

GJW Direct at a glance

Contact details

Phone
0151 473 8000
Social media

Reviews for GJW Direct

Showing 11 of 1126 company reviews

I have never had to make a clame but I have found GJ...

Marine insurance • 28th October 2025

I have never had to make a clame but I have found GJW Direct, to be good value for money

{"display":"Mr D","full_name":"Mr D","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews

Excellent customer service

Marine insurance • 23rd October 2025

I had some issues about my boat insurance cover and GJW offered a perfect resolution. The customer service by GJW is excellent. Oh, prices are good too.

{"display":"Stephen S","full_name":"Stephen S","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews
  • 5/5

    Excellent - a straightforward easy-to-use service

    Excellent - a straightforward easy-to-use service

    {"display":"Rhona H","full_name":"Rhona H","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Marine insurance
    Rhona H 20th October 2025
  • 5/5

    Easy to deal with ,and a good price

    Straight forward boat insurance ,we never made a claim so couldn’t tell you what that’s like.

    {"display":"Michael S","full_name":"Michael S","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Marine insurance
    Michael S 16th October 2025
  • 5/5

    Narrow boat insurance

    Helpful and comprehensive boat insurance

    {"display":"Rachel S","full_name":"Rachel S","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Marine insurance
    Rachel S 15th October 2025
  • 5/5

    Great team very helpful and understanding great work

    Great team very helpful and understanding great work

    {"display":"Kenneth L","full_name":"Kenneth L","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Marine insurance
    Kenneth L 14th October 2025
  • 5/5

    Yacht Insurance.

    Offers comprehensive insurance without survey. Excesses are too high on aux. equipment.

    {"display":"John L","full_name":"John L","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Marine insurance
    John L 13th October 2025
  • 5/5

    Could not fault my experience with GJW in any way.

    Could not fault my experience with GJW in any way.

    {"display":"Chris P","full_name":"Chris P","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Marine insurance
    Chris P 13th October 2025
  • 5/5

    Calling your office

    I've only needed to call your office, not to make a claim. The call was answered promptly, no waiting. My question was answered fully. They... I've only needed to call your office, not to make a claim. The call was answered promptly, no waiting. My question was answered fully. They were very polite and helpful when I was in a stressful situation. Much appreciated. Read more Read less

    {"display":"Pam H","full_name":"Pam H","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Marine insurance
    Pam H 13th October 2025
  • 5/5

    Very quick & easy service

    very quick & easy service, everything was done online, very competitive quote

    {"display":"Elizabeth M","full_name":"Elizabeth M","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    Really good customer service and value for money

    Really good customer service and value for money

    {"display":"Peter B","full_name":"Peter B","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Marine insurance
    Peter B 12th October 2025

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