Paid advertisement
Smart Money People Logo
Newsletter
Go to business site

Voting in the Consumer credit awards 2026 is open - Vote here

Share this page
Link copied

Northern Community Bank (formerly Pennine Community Credit Union) reviews

Pennine Community Credit Union's logo
Rated Excellent • 4.92/5

Northern Community Bank (formerly Pennine Community Credit Union) reviews

Verified business Last reviewed within 7 days
Write a review

Review summary

People rate this company as Excellent based on 1,479 product reviews

Average score of 4.92/5
5 star
98%
4 star
2%
3 star
0%
2 star
0%
1 star
0%
Reviews for Northern Community Bank (formerly Pennine Community Credit Union) have trended positively over the past 90 days

Northern Community Bank (formerly Pennine Community Credit Union) makes loans quick and easy with friendly staff who really care. Their loans help with family essentials like Christmas and school uniforms. However, some feel disabled members face limits on larger loans and a few mention unfriendly staff at certain branches. Savings returns also lag behind inflation.

Positive themes

  • Loans are quick, easy to apply for, and money arrives fast every time.
  • Staff are friendly, helpful and make the whole loan process stress-free.
  • Loans help with unexpected bills and family needs like Christmas and school uniforms.

Negative themes

  • Loans are limited for disabled or unemployed people despite long membership.
  • Some branches have rude or unfair staff causing discomfort for customers.
  • Savings dividends don’t keep up with inflation causing loss in value.
Summarised by AI
Was this helpful?

About Northern Community Bank (formerly Pennine Community Credit Union)

Northern Community Bank has made saving and borrowing easy and accessible since 1982.
They believe managing your money should be simple and fair. No hidden fees, no unnecessary hurdles, just straightforward financial services that put account holders in control of their money.

Anyone who lives or works in Burnley, Pendle, Ribble Valley, Preston, Lancaster, or the county of Cumbria can become an account holder with Northern Community Bank.

If you have used Northern Community Bank, please share your experience and leave a review to help others.

Northern Community Bank (formerly Pennine Community Credit Union) at a glance

Reviews for Northern Community Bank (formerly Pennine Community Credit Union)

Showing 11 of 1479 company reviews • Last reviewed within 7 days

Very affordable payments can be made to lower your l...

Loans • 11th June 2026

Very affordable payments can be made to lower your loan and if you keep to a payment you can apply for another

{"display":"Alicia F","full_name":"Alicia F","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5.00/5
Read more product reviews

Very helpful fair and reliable, the staff handle all...

Loans • 11th June 2026

Very helpful fair and reliable, the staff handle all enquiries with care and it's quite a fast process too

{"display":"Mol Jane","full_name":"Mol Jane","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1654348.png"}}'s avatar
Rated Excellent • 5.00/5
Read more product reviews
Reply from Northern Community Bank (formerly Pennine Community Credit Union)
Hi Mol Jane, Thanks so much for your lovely feedback – we’re really glad you had a good experience. Our team always aims to keep things friendly, fair and easy for our account holders
11th June 2026
Northern Community Bank (formerly Pennine Community Credit Union)
  • 5.00/5

    Great experience!

    Great experience! Never been any problems, always been fast and reliable.

    {"display":"Ljg","full_name":"Ljg","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Loans
    Ljg 10th June 2026
  • 5.00/5

    This bank has it all

    Finding out about this bank through word of mouth, was a real life saver in times that are financially very hard for all of us... Finding out about this bank through word of mouth, was a real life saver in times that are financially very hard for all of us right now and looking forward! Being able to get a small Family Loan really helped us and it was so easy to apply. The staff in the branch are so friendly whenever I have spoken to them or had an email and the online app is nice and easy to use, with many useful products available to use such as a Christmas Saving Account. They also have lots of relevant and useful updates and information about the community bank within the app it's great to use. I much prefer to deal with this bank rather than a larger high street bank with accounts you have to pay for for complicated benefits, this bank has it all and it's simple. I'm a very happy customer. Read more Read less

    {"display":"Penny B","full_name":"Penny B","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Loans
    Penny B 9th June 2026
  • 5.00/5

    Amazing good response and very respectful

    Amazing good response and very respectful

    {"display":"Summer Dolan","full_name":"Summer Dolan","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Loans
    Summer Dolan 8th June 2026
  • 5.00/5

    Absolutely amazing customer service.

    Absolutely amazing customer service. Very attentive and sealed with my appreciation in less than 2 days. The savings scheme is absolutely brilliant I couldn't recommend it enough.

    {"display":"Danielle k","full_name":"Danielle k","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Loans
    Danielle k 8th June 2026
  • 5.00/5

    When i needed a top up on my family loan, I checked...

    When i needed a top up on my family loan, I checked to see if I was able to get 1 I applied and when... When i needed a top up on my family loan, I checked to see if I was able to get 1 I applied and when I could and they are pretty quick with responding. Read more Read less

    {"display":"Frances R","full_name":"Frances R","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Loans
    Frances R 8th June 2026
  • 5.00/5

    Pretty straight forward and fast to react to questio...

    Pretty straight forward and fast to react to questions or loan applications

    {"display":"Jenna w","full_name":"Jenna w","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Loans
    Jenna w 8th June 2026
  • 5.00/5

    Loan Decision

    Very quick easy decision & response after application is received. Quick & easy to contact. Love the option of the long term or instant savings... Very quick easy decision & response after application is received. Quick & easy to contact. Love the option of the long term or instant savings pot. Excellent customer service with fast responses & very understanding. Read more Read less

    {"display":"ZoeM","full_name":"ZoeM","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Loans
    ZoeM 5th June 2026
  • 5.00/5

    Helped me out a lot

    Was quite straight forward, helped out a lot when I was struggling

    {"display":"Paige E","full_name":"Paige E","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Loans
    Paige E 5th June 2026
  • 5.00/5

    Very easy to use and very quick.

    Very easy to use and very quick. Would recommend to family and friends

    {"display":"Amy f","full_name":"Amy f","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Loans
    Amy f 5th June 2026

    Products from Northern Community Bank (formerly Pennine Community Credit Union)

    Showing all products offered by Northern Community Bank (formerly Pennine Community Credit Union)

    We are Smart Money People

    Join 2 million active users who make better financial decisions with the power of reviews.

    Create an account

    Protecting trust by verifying companies and reviewers

    The only site that specialises in financial services

    Providing everyday people with a voice