The A&A Group: Insurance Broker reviews

2.00
Based on 3 reviews, last reviewed 12th Oct 2016
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Latest highest rating: 4

CheekyCharges Campaigner Good price car insurance with bonus years added to NCB Reviewed on: 4th March 2016

Latest lowest rating: 1

Shocking customer service unhelpful and rude. The service is terrible since i have been with this company they have let me down several times the agents have been rude. You wait to be connected th... Read more Reviewed on: 12th October 2016
uzma's avatar
uzma

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The A&A Group Insurance Broker reviews (3)

Shocking customer service unhelpful and rude.

1
The service is terrible since i have been with this company they have let me down several times the agents have been rude. You wait to be connected then get through to an agent they put the phone down then the second one puts me on hold for ten minutes as he was getting my details up and then decides to transfer me then i get put through to someone finally. Explained how upset and frustrated i was all i wanted to do is make a payment she then tells me the dates have changed and gives me two different amounts and then talks over me being rude. Wanted to speak to a manager was put on hold and then told manager is not willing to speak as another department is dealing with it and i felt like the agent was arguing with me its so unprofessional and there is no need to speak to someone like that. Would never recommend as the service is terrible. Reviewed on: 12th October 2016
uzma's avatar
uzma

Worse broker ever! They are just a bunch of robots behind telephones and computer screens!!

1
I only gave one star as you are not permitted to submit a review without it. Otherwise, they would receive nothing. Please, if you want to have peace of mind, stay WELL CLEAR OF THIS COMPANY!!! They made my nephew end up having a mental breakdown and could not even go into work the following day. Reviewed on: 10th May 2016
Heston's avatar
Heston

CheekyCharges Campaigner

4
Good price car insurance with bonus years added to NCB Reviewed on: 4th March 2016

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