Waited for nearly 3 months for refund, then they sent somebody else's cheque!
We cancelled a work van insurance at the beginning of July and waited for a refund cheque. One finally arrived 10 days ago (Saturday), but it was somebody else's cheque. The letter with the cheque had one phone number on, the paper attached to the...
Read moreWe cancelled a work van insurance at the beginning of July and waited for a refund cheque. One finally arrived 10 days ago (Saturday), but it was somebody else's cheque. The letter with the cheque had one phone number on, the paper attached to the cheque had a different number, and in the end neither was the right one! I finally contacted them on the Monday, spoke to a very bored sounding woman, nothing since. I've got the local office chasing it now, but I won't hold my breath. Obviously the company whose cheque we received is in the same boat, and goodness knows how many others!
