Ratings based on 5161 reviews Last review 1 week ago
4.63 / 5Amazing overall rating

Barclays reviews can help you to find out more about this bank. Barclays' purpose is to help people achieve their ambitions in the right way. Smart Money People is the place for Barclays reviews, so tell us about your customer experience today. Read...

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Barclays reviews can help you to find out more about this bank. Barclays' purpose is to help people achieve their ambitions in the right way. Smart Money People is the place for Barclays reviews, so tell us about your customer experience today. Read and write reviews to help increase trust and transparency in Financial Services.

5 4026
4 731
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Your Barclays Reviews (5161)

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8th October 2020

Poor bank. Poor services

I'm not happy with the service I'm provided. There never is offers for me to take out for example a over draft and there never has been since I've been banking with you for over 8 years or more. I earn over £4,000 a month most months, I will pay the ...

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I'm not happy with the service I'm provided. There never is offers for me to take out for example a over draft and there never has been since I've been banking with you for over 8 years or more. I earn over £4,000 a month most months, I will pay the remaining loan balance off which is very low now and I will be leaving this bank. The bank is too hard work for me I struggle to call the bank never mind use the card reader which I have never been able to use or keep, I work and travel and this is no good for me. To even send a message to you you have to use the machine. Not happy at all. I've asked to leave once before to lloyds and you did not accept that move so I will be going to the fianaical ombudsman for advice on why you are able to put a stop to it.

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28th September 2020

Certainly the most useless and unreliable service I can imagine existing in the small business world

This is most certainly the most useless and unreliable service I can ever imagine existing in the business...

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This is most certainly the most useless and unreliable service I can ever imagine existing in the business world.
It made me doubt that I am in the UK as it gives the impression that I am in country with one telephone line only and am served by lazy and/or illiterate or perhaps non-existent clerks... They claim 24 hour hour access. Perhaps they mean this is the waiting time at any given point one tries to contact thm...Business banking with Barclays has been a painful punishment.
I opened a business bank account, but my clients cannot pay me, as as soon as they try, they get a message that the account is not associated with me. Also I cannot pay out from this account, I guess for the very same reason. Even PayPal wouldn't recognise the account.
After countless hours (who has this spare time?!?) spent on the phone line listening to the most tasteless and repetetive 2 lines of music, I feel that I want to close all my accounts in this bank and run elsewhere.
But firstly would like to share my misery and stupidity (trusting Barclays that they will facilitate the financial side of running my business) everywhere to warn and protect fellow small business owners from getting trapped in the same trap!
Nadia Hristova

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23rd September 2020

AJ ALONSO

Am just smiling as am posting this Comment because Michelle Trust Loan Company has made my family out of debts. It all started when my dad needed a loan of $15,000.00 to clear all the debt he was owing so i came across his email contact on the...

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Am just smiling as am posting this Comment because Michelle Trust Loan Company has made my family out of debts. It all started when my dad needed a loan of $15,000.00 to clear all the debt he was owing so i came across his email contact on the internet which is Facebook so i alerted my dad to apply for the loan from her and he did just that right now am very happy and great full for the help of Michelle Trust loans for giving my dad the loan,you can contact her now via this email to get yours you can text him via:+1(470) 485-4938

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21st September 2020

Avoid this company

Barclays Home Insurance will do all in their power to undercut a claim. Basically they refuse to replace an item like for like. Their policy booklet states that - ‘Replacement will be on a like for like basis or based on the nearest equivalent a...

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Barclays Home Insurance will do all in their power to undercut a claim. Basically they refuse to replace an item like for like. Their policy booklet states that - ‘Replacement will be on a like for like basis or based on the nearest equivalent available in the current market.’ Don't believe this. All they offer is a cash settlement well below the current value of what is available.
Furthermore their customer care is appalling. They don't ring back when they say they will and when they eventually do, there is no hint of an apology. All you get is a load of dribble - anything to avoid paying up.

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15th September 2020

Unable to make its own systems work

I am treasurer of a charity. For 6 months I have been trying to get a debit card to access accounts. Despite phone calls (each approx 1 hour wait), forms completed,numerous apologies, letter to CeO (passed on to an automatic respondent I think) more...

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I am treasurer of a charity. For 6 months I have been trying to get a debit card to access accounts. Despite phone calls (each approx 1 hour wait), forms completed,numerous apologies, letter to CeO (passed on to an automatic respondent I think) more apologies and no action. No one is willing to take my complaint and sort out.

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11th September 2020

Bank

I have been with Barclays for a number of years they have always been understanding very helpful and polite every time I go in to see them if I have a problem it is always doubt with I do not need to go anywhere else as this is the best bank I've been...

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I have been with Barclays for a number of years they have always been understanding very helpful and polite every time I go in to see them if I have a problem it is always doubt with I do not need to go anywhere else as this is the best bank I've been with

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10th September 2020

Disappointed with cover when needed and how claim dealt with.

Have learnt more from my experience when making a claim on my insurance to find out they dont cover it on that wind speed or bad weather condition. Plus no empathy expressed when finding this out just matter of fact other than the first person l spoke...

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Have learnt more from my experience when making a claim on my insurance to find out they dont cover it on that wind speed or bad weather condition. Plus no empathy expressed when finding this out just matter of fact other than the first person l spoke to who actually asked if l wished to make a complaint and put that in motion. But to no avail it was not accepted as lots of assumption made on their before of why not even though l was in the house when it happened. Felt me as a claiment was dealt with more like a number and not as a person on the end of the phone or by letter. Disappointing customer care.

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14th August 2020

Excellent service, very helpful adviser.

Due to coronavirus we had to cut short our dream trip to Australia incurring a additional cost for change of flight and cancelled hotel reservation. Our claim was dealt with quickly and efficiently. We've had this policy for several years and have...

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Due to coronavirus we had to cut short our dream trip to Australia incurring a additional cost for change of flight and cancelled hotel reservation. Our claim was dealt with quickly and efficiently. We've had this policy for several years and have never had to claim before. Thoroughly recommend.

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13th August 2020

Dealing with them after a bereavement

It took over 6 months for the mortgage team to sort out the account, even though the bereavement team has passed on all of the information required, twice....

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It took over 6 months for the mortgage team to sort out the account, even though the bereavement team has passed on all of the information required, twice.

There was a series lack of communication and so much red tape. I was passed from department to department and no one could help. In what was a very distressing time anyway, having to deal with this for 6 months (whilst still getting letters addressed to the deceased) was overwhelming.

I really hope that my complaint has made them reevaluate their processes as I would hate for someone else to experience what I went through

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13th August 2020

Terrible customer service

I am an existing Barclays personal customer. I applied for a business bank account in early July and it's now mid August. I had to use chat to speak to 2 agents since I was on hold for 20 mins or more via phone, the first of which assured me my...

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I am an existing Barclays personal customer. I applied for a business bank account in early July and it's now mid August. I had to use chat to speak to 2 agents since I was on hold for 20 mins or more via phone, the first of which assured me my application was successful and that I should receive details by 12th August. However I did not so contacted Barclays again. The 2nd agent told me the 1st agent was wrong and in fact I would receive an answer if successful by end of August. Absolutely disappointed in your customer service. You don't care about your customers so I cancelled my application and went with another bank instead.

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12th August 2020

Time wasters and excuses makers

I have been banking with Barclays for 25 years. The have been average but for the past 6 months they have used any excuse to give zero resolutions. they ask you to bank online and then when it does not work you cannot speak to anybody in online...

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I have been banking with Barclays for 25 years. The have been average but for the past 6 months they have used any excuse to give zero resolutions. they ask you to bank online and then when it does not work you cannot speak to anybody in online banking. They have 24/7 service which now shuts at 5pm GMT and when you try them during the day you cannot access anybody as their phone typing directions are broken. Their agent in business are to junior to help and the managers are always in meeting. I am about to loose a major deal of 7 figures because I cannot access my money. I am suing Barclays

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11th August 2020

Ridiculous wait times

I've been a Barclays customer for over 15 years and never had a serious problem, until now. Their app and online banking options are usually sufficient to manage my accounts these days, but on the rare occasion I have needed to speak with someone on...

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I've been a Barclays customer for over 15 years and never had a serious problem, until now. Their app and online banking options are usually sufficient to manage my accounts these days, but on the rare occasion I have needed to speak with someone on the phone, I've had mixed experiences.

Of course, I'm aware that banks and other companies have longer wait times than "normal" at the moment, but under no circumstances is waiting almost two hours for customer services to answer the phone acceptable. When I finally did get through, the gentleman I spoke to was both polite and helpful. Otherwise, I'd be switching banks immediately.

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