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Ratings based on 823 reviews Last review 2 days ago
4.01 / 5Great overall rating

Barclays reviews can help you to find out more about this bank. Barclays' purpose is to help people achieve their ambitions in the right way. Smart Money People is the place for Barclays reviews, so tell us about your customer experience today. Read...

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Barclays reviews can help you to find out more about this bank. Barclays' purpose is to help people achieve their ambitions in the right way. Smart Money People is the place for Barclays reviews, so tell us about your customer experience today. Read and write reviews to help increase trust and transparency in Financial Services.

5 389
4 225
3 93
2 59
1 57

Your Barclays Reviews (823)

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12th May 2018

Whoever decides the customer policy needs sacked.

I complained to the Ombudsman. Waste of time, just told me to sort it out with the bank. Rang many times, wrote, e-mailed, threatened to sue. They replied with some silly jargon that did not make sense. Did not address my issues at all. I think I...

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I complained to the Ombudsman. Waste of time, just told me to sort it out with the bank. Rang many times, wrote, e-mailed, threatened to sue. They replied with some silly jargon that did not make sense. Did not address my issues at all. I think I solved the problem myself by telling them I no longer had a mobile phone. ALL ONLINE TRANSACTIONS OVER A CERTAIN AMOUNT AUTOMATICALLY ARE REFERRED TO THE MOBILE FOR CONFIRMATION. Now they go do go through. Also changed my statements back from paperless.

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6th May 2018

Great... until something goes wrong

Generally no problems, but someone did use my account to make 3 pricey deliveroo orders. I had barely had the card a few months, and am exceptionally careful with my details. However the letter I received from Barclays over my experience was frankly...

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Generally no problems, but someone did use my account to make 3 pricey deliveroo orders. I had barely had the card a few months, and am exceptionally careful with my details. However the letter I received from Barclays over my experience was frankly insulting. Despite responding 'N' within seconds to their 'Did you make these payments Y/N' text, and receiving a confirmation reply, they insisted by letter that my text reply and subsequent phone calls had not happened, and on this occasion they had decided to give me back the money taken, but made it very clear that they believed the transactions were genuine only because I apparently hadn't responded.

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2nd May 2018

15 years of business and never again

Been with Barclays with one business with a TO of 5m a year and wanting to bring my new business over to them. Trying to open an account has been the headache from hell....

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Been with Barclays with one business with a TO of 5m a year and wanting to bring my new business over to them. Trying to open an account has been the headache from hell.

Opening the account took weeks to do. No reader received and still waiting for one so i can do things online. 9th April I applied for the account!!!!

I now have a GBP account, so wanting to open a Dollar account, but can't be done over the phone. Have to wait for the welcome pack I have never received. Beyond a joke. I have suppliers wanting me to pay bills, I have dollars waiting to come into my account, but can't.

Mortgage with them too - seriously thinking about moving everything away from them. Never had problems until all this mess.

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22nd April 2018

Everything has been sorted the easiest way

There was a problem with Barclays as I contacted customer support by phone regarding change my personal account details. Operators were not able to access my account without telephone password. I made a complaint by email and very soon, maybe in 30...

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There was a problem with Barclays as I contacted customer support by phone regarding change my personal account details. Operators were not able to access my account without telephone password. I made a complaint by email and very soon, maybe in 30 min someone from Barclays contacted me by phone to help me sort out this problem. Everything has been done extremely easy way with apologising and compensation from Barclays. I am a Barclays' customer since 2009 I think and I am absolutely satisfied with its service. Thank you

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22nd April 2018

Everything has been sorted the easiest way

There was a problem with Barclays as I contacted customer support by phone regarding change my personal account details. Operators were not able to access my account without telephone password. I made a complaint by email and very soon, maybe in 30...

Read more

There was a problem with Barclays as I contacted customer support by phone regarding change my personal account details. Operators were not able to access my account without telephone password. I made a complaint by email and very soon, maybe in 30 min someone from Barclays contacted me by phone to help me sort out this problem. Everything has been done extremely easy way with apologising and compensation from Barclays. I am a Barclays' customer since 2009 I think and I am absolutely satisfied with its service. Thank you

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19th April 2018

Rubbish

Following unexpected charges on my business account, by the way, this isn't happening the first time, finally got some time to make a phone call and log a complaint. You just cannot log an official complaint with over the phone, you'll be on hold...

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Following unexpected charges on my business account, by the way, this isn't happening the first time, finally got some time to make a phone call and log a complaint. You just cannot log an official complaint with over the phone, you'll be on hold listening to music forever, then passed from one to another operator everyone telling you 'Oh is not me, I'll pass you through to the relevant person', they never do. They'll simply waste your time till you give up!

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9th April 2018

Mobile app absolute rubbish

Constant problems with the mobile app not connecting. It says sorry try again later every time. Today asked me to download an updated version from Google Play which I did - wiped out all my details - had to start all over again, losing all payees I...

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Constant problems with the mobile app not connecting. It says sorry try again later every time. Today asked me to download an updated version from Google Play which I did - wiped out all my details - had to start all over again, losing all payees I pay money to. Re-entered everything which took ages, same message try again later. Rubbish app. Go to another bank.

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26th March 2018

Bad customer service

Went into my local branch to pay in money for my son, since I didn't have paying in book thought bank statement would be sufficient, how wrong was I. The lady on the counter spent the whole time giving me alternative methods of paying in money that...

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Went into my local branch to pay in money for my son, since I didn't have paying in book thought bank statement would be sufficient, how wrong was I. The lady on the counter spent the whole time giving me alternative methods of paying in money that basically didn't involve her doing her job e.g me paying it into my account which is with another bank and transferring it across, you name it she suggested it. After me pointing out I was standing opposite her ready to pay money in she did it. Surely with banks closing on high street every day Barclays staff would appreciate their custom.

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26th March 2018

Appalling service

must be the worst lender out there. Employing complete donkeys who cant articulate requirements - keep sending us back and forth, each stage taking an average of 2 weeks. 48hours processing window is just a joke and the word escalation is certainly...

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must be the worst lender out there. Employing complete donkeys who cant articulate requirements - keep sending us back and forth, each stage taking an average of 2 weeks. 48hours processing window is just a joke and the word escalation is certainly non-existent. not worth even a single star

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