Your Barclays Reviews (4910)
Easy to use
I've been with Barclays for around 7 years. I enjoy their ease of use banking app, the staff in branch are always helpful and friendly.
Very pleased
I’ve been with Barclays bank for about 15yrs and every time I call them up I received a great support
Trusted since childhood ..
I've banked with Barclays since I was a teen , that's a long time. I cant say I've had any issues , and I find the Premier service to be great. I use the online app almost every day and it is really good.
Bloated behemoth
A poor review will make no difference; this bank doesn't care about customers. Bring on the neobanks and people will vote with their feet.
Everybody say Ooold schoool
Too scared to innovate. Copycat all the new banks and try to kill them on features. Basically the Facebook of banking.
Not bad
Some saving for later. You can collect till you reach the top sum.
Not happy
I can not get the same advise when I call or when I go into branch, your advisors semi to have conflicting manuals to work from. I have transferred 50000 on one occasion and now told I can only transfer 15000. I am totally lost! It is my money why...
Read moreI can not get the same advise when I call or when I go into branch, your advisors semi to have conflicting manuals to work from. I have transferred 50000 on one occasion and now told I can only transfer 15000. I am totally lost! It is my money why are you treating me so badly.
Old world banking, inefficient and outdated
I have been a Barclays customer for over 15 years, and I have seen their service drop constantly over that time. With the closure of branches, offshoring of call centres, increased charges, inflexible lending, to name just some of their failings, this...
Read moreI have been a Barclays customer for over 15 years, and I have seen their service drop constantly over that time. With the closure of branches, offshoring of call centres, increased charges, inflexible lending, to name just some of their failings, this is a 20th century bank that is being rightly left behind by the new startups that are focused on customer service (such as Starling and Revolut) ahead of making a buck or two.
Big business bah
A screw in the big wheel and who knows if they care other than for profits
Complaint process non existent
I have currently had cause to start a formal complaint process with Aviva who administer travel insurance with our Barclays account. Despite writing to them 3-4 weeks ago with all my concerns and a follow up email to my contact at Aviva, I have...
Read moreI have currently had cause to start a formal complaint process with Aviva who administer travel insurance with our Barclays account. Despite writing to them 3-4 weeks ago with all my concerns and a follow up email to my contact at Aviva, I have heard nothing. I am disgusted with their lack of customer service.
Reliable
I have had a bank account with Barclays for the past 20 years and have always found them to be a good bank, great opportunity for savings and loans and credit cards at competitive rates. Would recommend Barclays to others. Great app and online...
Read moreI have had a bank account with Barclays for the past 20 years and have always found them to be a good bank, great opportunity for savings and loans and credit cards at competitive rates. Would recommend Barclays to others. Great app and online services with telephone support or online chat if needed.
Always friendly and helpful
My local branch is always ready to help.
Excellent delighted fast
Very happy customer . Smart app, rewards. Excellent A* service
Why pay when you can never make a claim
If I could I’d have put minus stars. Absolute joke. We had a roof that leaked, couldn’t claim. We’ve now had a leak through the conservatory, can’t claim as the winds aren’t more the 50 miles per hour?? Happy to take the money ( not the cheapest eithe...
Read moreIf I could I’d have put minus stars. Absolute joke. We had a roof that leaked, couldn’t claim. We’ve now had a leak through the conservatory, can’t claim as the winds aren’t more the 50 miles per hour?? Happy to take the money ( not the cheapest either) but don’t want to pay. Absolute joke of a company. Will not be renewing with them and will advise as many people as I know not to go with them. Disgraceful.,
Worst Bank ever
I was a 9years customer to this Bank in United Kingdom. I never get any single offers Such as No overdraft and No loan. Even I had good credit score. They don’t bother to check about the offers. Each time they was told me to come b...
Read more I was a 9years customer to this Bank in United Kingdom. I never get any single offers Such as No overdraft and No loan. Even I had good credit score. They don’t bother to check about the offers. Each time they was told me to come back.
Last 3 years again and again I went and ask about it. They are irresponsible and helpless staff. I went today and ask about my loan because of my financial difficulties if I cannot I’m going to switch. They don’t have any problems and said that’s up to you.
It was unbelievable. They never allow me to talk with the manager even. Worst bank ever in my life.
Evil & calculating institution
I hav gave no stars because - having banked with Barclays for 30 years, borrowed & repaid them thousands of pounds without 1 late payment, my experience of the mortgage application made me feel physically sick. They had me on the phone for nearly 2...
Read moreI hav gave no stars because - having banked with Barclays for 30 years, borrowed & repaid them thousands of pounds without 1 late payment, my experience of the mortgage application made me feel physically sick. They had me on the phone for nearly 2 hours - I was only looking for a small mortgage- despite them having good mortgage deals on the net they eventually offered me a rate a quarter more than them rates & after asking me what my budget was they made sure eventually that they took me right up to the top of my budget. They are sneaky snakes & I would advise avoiding them where mortgages are concerned.
Three Hours Later
I have spent over 3 hours this morning trying to set up Barclays travel plus pack. Worst service from Barclays and their provider Aviva I have ever had to endure
Is Barclays selling info to real estate agents?
visited croydon branch of Barclays today to change the address. to my surprise Barclays asked me for private information which I dont think is any of their concern (whether I own the property and whether it is furnished). apparently this is...
Read morevisited croydon branch of Barclays today to change the address. to my surprise Barclays asked me for private information which I dont think is any of their concern (whether I own the property and whether it is furnished). apparently this is information they use for security reasons next time I visit. well I said I am not providing any sensitive infornation and We can agree on password or any other made up information. the lady said 'this is not how it works'. the message the bank sends to their customers is: either our way or no way! how do I know barclays is not selling these information to real estate agencies? how would I know if they used it for anything else? i think that kind of customer care deserves 0 stars!!!
