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Ratings based on 5123 reviews Last review 6 hours ago
4.63 / 5Amazing overall rating

Barclays reviews can help you to find out more about this bank. Barclays' purpose is to help people achieve their ambitions in the right way. Smart Money People is the place for Barclays reviews, so tell us about your customer experience today. Read...

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Barclays reviews can help you to find out more about this bank. Barclays' purpose is to help people achieve their ambitions in the right way. Smart Money People is the place for Barclays reviews, so tell us about your customer experience today. Read and write reviews to help increase trust and transparency in Financial Services.

5 4003
4 727
3 163
2 85
1 143

Your Barclays Reviews (5123)

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12th August 2020

Time wasters and excuses makers

I have been banking with Barclays for 25 years. The have been average but for the past 6 months they have used any excuse to give zero resolutions. they ask you to bank online and then when it does not work you cannot speak to anybody in online...

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I have been banking with Barclays for 25 years. The have been average but for the past 6 months they have used any excuse to give zero resolutions. they ask you to bank online and then when it does not work you cannot speak to anybody in online banking. They have 24/7 service which now shuts at 5pm GMT and when you try them during the day you cannot access anybody as their phone typing directions are broken. Their agent in business are to junior to help and the managers are always in meeting. I am about to loose a major deal of 7 figures because I cannot access my money. I am suing Barclays

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11th August 2020

Ridiculous wait times

I've been a Barclays customer for over 15 years and never had a serious problem, until now. Their app and online banking options are usually sufficient to manage my accounts these days, but on the rare occasion I have needed to speak with someone on...

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I've been a Barclays customer for over 15 years and never had a serious problem, until now. Their app and online banking options are usually sufficient to manage my accounts these days, but on the rare occasion I have needed to speak with someone on the phone, I've had mixed experiences.

Of course, I'm aware that banks and other companies have longer wait times than "normal" at the moment, but under no circumstances is waiting almost two hours for customer services to answer the phone acceptable. When I finally did get through, the gentleman I spoke to was both polite and helpful. Otherwise, I'd be switching banks immediately.

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17th July 2020

RUBBISH

If you joint this bank expect HOURS on the phone waiting to talk to someone, who when you finally get through they can't help so transfer you BACK TO THE ORIGINAL PHONE QUEUE. This my late dads bank, I managed to get POA account but still after two...

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If you joint this bank expect HOURS on the phone waiting to talk to someone, who when you finally get through they can't help so transfer you BACK TO THE ORIGINAL PHONE QUEUE. This my late dads bank, I managed to get POA account but still after two weeks can't get online to access my dads estate

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14th July 2020

Its ok giving a 5* review.. Have you tried to claim?

Like others reviews I had my holiday cut short. We didn't claim on the cancelled flights as that's down to the airline. We only asked for the flight home and some out of pocket expenses. 4 months later still getting excuses! Have been paying monthly...

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Like others reviews I had my holiday cut short. We didn't claim on the cancelled flights as that's down to the airline. We only asked for the flight home and some out of pocket expenses. 4 months later still getting excuses! Have been paying monthly for 7 years and never had to claim before. I have everything with Barclays and as a loyal customer I expected better!

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11th July 2020

Horrible bank

It's the most horrible bank.I being international student had a students account with Barclays.4 days ago it suddenly blocked my online banking n debit card without any reason.My every penny is legal n it blocked my money without caring for customers...

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It's the most horrible bank.I being international student had a students account with Barclays.4 days ago it suddenly blocked my online banking n debit card without any reason.My every penny is legal n it blocked my money without caring for customers right.I will take the matter with UOB students guild n fight against the fake bank n ask UOB to consider it's branch at UOB.

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30th June 2020

Absolutely disgusted

I am absolutely disgusted with Barclays Bank and will be changing to another bank ASAP. I had my account scammed back in February and they took an large amount of it, I rang them that night about the case and they said I will get my money back in...

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I am absolutely disgusted with Barclays Bank and will be changing to another bank ASAP. I had my account scammed back in February and they took an large amount of it, I rang them that night about the case and they said I will get my money back in within 2 weeks... I am still waiting 4 months down the line. I have rang over 20 times about this and have either giving a number doesn’t work, been cut off or been told they can’t do anything.... you are my bank you should keep my money safe. I’m livid with Barclays and how they have treated me through this tough time.
I would not recommend anyone to trust Barclays Bank with your money.

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29th June 2020

Horrendous service

Horrendous service. Been on hold for 2 hours 20 mins and gave up. This is the 3rd time this week. All I need is a code to get online banking on a new devise. Something I should be able to do on my app, but no! Can’t even freeze or cancel a bank card o...

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Horrendous service. Been on hold for 2 hours 20 mins and gave up. This is the 3rd time this week. All I need is a code to get online banking on a new devise. Something I should be able to do on my app, but no! Can’t even freeze or cancel a bank card on the business app. How can I run a business when I can’t log into my business account? Absolutely disgusting. I shall be seeking compensation.

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29th June 2020

Awful customer service

Since joining Barclays, I've had nothing but trouble. Agents on the chat facility abruptly end the conversation, takes minimum 20 minutes to connect to an agent over the phone AND they decide to convert currencies without me authorizing? Awful - avoid.

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Since joining Barclays, I've had nothing but trouble. Agents on the chat facility abruptly end the conversation, takes minimum 20 minutes to connect to an agent over the phone AND they decide to convert currencies without me authorizing? Awful - avoid.

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