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Ratings based on 660 reviews Last review 3 hours ago
4.00 / 5Great overall rating

Barclays reviews can help you to find out more about this bank. Barclays' purpose is to help people achieve their ambitions in the right way. Smart Money People is the place for Barclays reviews, so tell us about your customer experience today. Read...

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Barclays reviews can help you to find out more about this bank. Barclays' purpose is to help people achieve their ambitions in the right way. Smart Money People is the place for Barclays reviews, so tell us about your customer experience today. Read and write reviews to help increase trust and transparency in Financial Services.

5 306
4 183
3 80
2 50
1 41

Your Barclays Reviews (660)

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20th November 2017

Buy to Let Mortgage

The process took 4 months instead of the 4 weeks we were quoted culminating in the bank declining to lend on the property as it was deemed "unsuitable", but they were not prepared to offer any further details as to what that meant as its "not the...

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The process took 4 months instead of the 4 weeks we were quoted culminating in the bank declining to lend on the property as it was deemed "unsuitable", but they were not prepared to offer any further details as to what that meant as its "not the bank's policy" to do so.

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19th November 2017

Fully embraced on-line and Barclay's App

I find my on-line account easy to use and convenient. If I have any problems I can message Barclay's via my account and I will receive a helpful reply within a day. Similarly my Barclay's phone app is easy to use and convenient on the go. And if I...

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I find my on-line account easy to use and convenient. If I have any problems I can message Barclay's via my account and I will receive a helpful reply within a day. Similarly my Barclay's phone app is easy to use and convenient on the go. And if I have time to visit a branch they always so helpful.

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16th November 2017

Paying in is now an inconvenience

I used to regularly pay in cheques and cash into the quick drop box in the local bracnh. I would keep a stash of the paying-in envelopes at home, fill them in before I went and drop them in on the way to catch my train to...

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I used to regularly pay in cheques and cash into the quick drop box in the local bracnh. I would keep a stash of the paying-in envelopes at home, fill them in before I went and drop them in on the way to catch my train to work.

Since 'improving' the branch, they have removed the drop-box, taken away threeog the staffed counters, leaving just two and added two machines.

One or both of the machines are usually broken, and when they are working it now takes several minutes to make a payment and involves putting in your card, typing in details of the payment and various other details.

I now have to make a special trip to the bank as there are long queues and eveything takes so long.

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15th November 2017

Bring back bank clerks

There is now always a long lineof customers in the bank because there are no bank counters with clerks - everything now is automated and is not giving us the customer care we are used to or expect. Might change to a smaller bank with more personal...

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There is now always a long lineof customers in the bank because there are no bank counters with clerks - everything now is automated and is not giving us the customer care we are used to or expect. Might change to a smaller bank with more personal service.

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