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Ratings based on 4896 reviews Last review 1 week ago
4.66 / 5Amazing overall rating

Barclays reviews can help you to find out more about this bank. Barclays' purpose is to help people achieve their ambitions in the right way. Smart Money People is the place for Barclays reviews, so tell us about your customer experience today. Read...

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Barclays reviews can help you to find out more about this bank. Barclays' purpose is to help people achieve their ambitions in the right way. Smart Money People is the place for Barclays reviews, so tell us about your customer experience today. Read and write reviews to help increase trust and transparency in Financial Services.

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Your Barclays Reviews (4896)

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4th November 2019

Worst Bank ever

I was a 9years customer to this Bank in United Kingdom. I never get any single offers Such as No overdraft and No loan. Even I had good credit score. They don’t bother to check about the offers. Each time they was told me to come b...

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I was a 9years customer to this Bank in United Kingdom. I never get any single offers Such as No overdraft and No loan. Even I had good credit score. They don’t bother to check about the offers. Each time they was told me to come back.

Last 3 years again and again I went and ask about it. They are irresponsible and helpless staff. I went today and ask about my loan because of my financial difficulties if I cannot I’m going to switch. They don’t have any problems and said that’s up to you.

It was unbelievable. They never allow me to talk with the manager even. Worst bank ever in my life.

Tashi's avatarTashiLevel 1
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4th November 2019

Evil & calculating institution

I hav gave no stars because - having banked with Barclays for 30 years, borrowed & repaid them thousands of pounds without 1 late payment, my experience of the mortgage application made me feel physically sick. They had me on the phone for nearly 2...

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I hav gave no stars because - having banked with Barclays for 30 years, borrowed & repaid them thousands of pounds without 1 late payment, my experience of the mortgage application made me feel physically sick. They had me on the phone for nearly 2 hours - I was only looking for a small mortgage- despite them having good mortgage deals on the net they eventually offered me a rate a quarter more than them rates & after asking me what my budget was they made sure eventually that they took me right up to the top of my budget. They are sneaky snakes & I would advise avoiding them where mortgages are concerned.

Katrina's avatarKatrinaLevel 1
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5th October 2019

Is Barclays selling info to real estate agents?

visited croydon branch of Barclays today to change the address. to my surprise Barclays asked me for private information which I dont think is any of their concern (whether I own the property and whether it is furnished). apparently this is...

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visited croydon branch of Barclays today to change the address. to my surprise Barclays asked me for private information which I dont think is any of their concern (whether I own the property and whether it is furnished). apparently this is information they use for security reasons next time I visit. well I said I am not providing any sensitive infornation and We can agree on password or any other made up information. the lady said 'this is not how it works'. the message the bank sends to their customers is: either our way or no way! how do I know barclays is not selling these information to real estate agencies? how would I know if they used it for anything else? i think that kind of customer care deserves 0 stars!!!

Beata's avatarBeataLevel 1
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9th September 2019

Ex staff betrayed and spat at

Taking former work barclays to fso for bigotry...why do people get told they're approved their products and ground pulled from under day after? ? This bank deserves 1 B pound finew for.misrepresenting their awful blood suckling...

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Taking former work barclays to fso for bigotry...why do people get told they're approved their products and ground pulled from under day after? ? This bank deserves 1 B pound finew for.misrepresenting their awful blood suckling products..
HORRIBLE God awful bank!!!

Paddy pat's avatarPaddy patLevel 1
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5th July 2019

Business account under review

I have checked my online banking for business and suddenly I had my account blocked with a minus 500 K in the account.Now I wished I had that overdraft but not the...

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I have checked my online banking for business and suddenly I had my account blocked with a minus 500 K in the account.Now I wished I had that overdraft but not the case.
I called them and they logged a complain , just chase them and been told the account is under review , without telling me as to why .This was one day before I had to pay all my subcontractors and suppliers plus HMRC
I am still waiting as we speak for them to refund me the money and tell me what is going on.

If you a have a business that is trading more then a year , with the account submitted and taxes paid I am not sure why Barclays would do that .Our turnover is not really that high either , so trying to get to see how Barclays is supporting SME .
After the issue will be sorted I will take my business somewhere else as definitely not worth the headache.I would not recommend ever .Luckily for personal banking I am with a different bank , that literally never did such a thing .I will also get a pre paid card just in case, some idiot decides to review my account.
I have to mention that I did call Barclays branch in order to tell them about transactions coming in and the nature of the business , yet they just decide here and now which payment goes trough and which not .

Madalina's avatarMadalinaLevel 1
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29th June 2019

Update as requested by Smart Money People

In response to an e-mail from Smart Money People requesting an update, I confirm that we are still with Barclays - BUT only because events have overtaken us and prevented us from switching. Shortly after my initial review in April, I was rushed to...

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In response to an e-mail from Smart Money People requesting an update, I confirm that we are still with Barclays - BUT only because events have overtaken us and prevented us from switching. Shortly after my initial review in April, I was rushed to hospital for a very serious emergency operation, which took over three hours, but which was suuccessful and apparently saved my life. However, it is a very slow recovery process and so we have soldiered on with Barclays for the ime being - even though things have actually gone from bad to worse.
I have a personal Barclaycard predating our business accounts and, from day one, this seems to have confused your system as it muddles up my personal ID details with my son's ID details. My son is sole Director and both of us have debit cards on the business account, but when I have to contact the Helpline, they sometimes reject my answers -e.g. if MY mother's maiden name is rejected, I now know to gve them my own maiden name (i.e. the answer which my son would give). The same thing has happened with date of birth, home address etc. Here are some of the other problems we are still experiencing:
I am still unable to access the mobile banking ap as every time I try, it rejects my log in details. I have made countless visits to Barclays branches, who take my phone away and return it, assuring me that it will be fine now as there was a ''mix up'' with my ID details which is now sorted. Indeed it IS fine for a couple of days and then it locks me out again (I suspect after my son has accesserd the ap from his phone). So I return to the branch and the saga is repeated again - and again.
I have no idea why you seem obsessed with revamping your on line system - if it's not broken, why try to fix it?? It is very irritating to get used to a new layout only to find that it changes again - usually for something far more confusing and unreliable! But in my case, every time you revamp your on line system, I find myself locked out again and I have to call the help line. Again, the problem is invariably a ''mix up'' over my ID details and usually the help line are able to resolve it, although sometimes I am still unable to log in using my passcode and am forced to use PINsentry - and either way the solution only lasts until the next ''revamp''!
Bank reconciliation is a total nightmare with Barclays. I like to reconcile at least monthly, but our statement option is set to yearly and although I have made numerous attemps to amend this to monthly, each time I just get a message saying that something has gone wrong and you're working to fix it. So I use the search facility to ask for a list of all transactions for the complete month, but your system ALWAYS misses off transactions for the start and/or end of the period. Furthermore, the balances are not only totally inconsistent, but the running balances often make no sense at all. I have a transaction listing in front of me now which begins with a balance of £11,949.14 on 10/05/2019, the next entry is a withdrawal of £100 on 13/05/2019 and, miraculously, Barclays calculate a new running balance of £13,730.47!! Please send me one of your wonderful calculators as I would love to have a bank account where the balance increases tenfold when you wihdraw money! I almost sent myself insane trying to reconcile to your running balances before I realised that they were an absolutely unreliable load of rubbish (to put it politely). I have several similar statements also showing nonsense balances and would be happy to send them to you if you're interested.
There is no way that any business can operate efficiently with Barclays and you are, by far, THE worst Bank we have ever dealt with. Unless you can make some dramatic improvements, we shall be switching to another Bank as soon as I am well enough.

Val Robertson's avatarVal RobertsonLevel 1
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29th June 2019

Poor value service

I had a claim where the outbound flight was cancelled because of snow. The insurance paid for the hotel for the 3 nights, but wouldn't pay for the cost of travel down and back to the airport, a distance of some 200 miles each way. They said that I...

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I had a claim where the outbound flight was cancelled because of snow. The insurance paid for the hotel for the 3 nights, but wouldn't pay for the cost of travel down and back to the airport, a distance of some 200 miles each way. They said that I wasn't entitled because the flight was only cancelled after I got to the airport and because I was down there already I would still have had to drive back. Suffice to say that I was not happy and they took £100 off the claim for administration!

JE's avatarJELevel 1
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