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British Seniors : Over 50s Life Insurance reviews

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3.66
Based on 14 reviews, last reviewed 16th Jul 2025
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Latest highest rating:

5

Easy to set up or change a policy, the people on the... Easy to set up or change a policy, the people on the phone, pleasent and knowledgeable abou their different policies Reviewed on: 11th October 2024
Tony Dure 's avatar
Tony Dure

Latest lowest rating:

1

Adding further heartbreak at a horrendous time. So my mother set up this plan to help me pay for her funeral and grieve without the worry, hurt and upset organising a funeral and finding the money. ... Read more Reviewed on: 25th November 2023
Catherine Hudson's avatar
Catherine Hudson
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British Seniors Over 50s Life Insurance reviews (14)

... False information

3
I was told that after 6 months I would receive a gift card for 135.00 as a thank you never received it when contacted them they said you have to pay up to £135 pounds to receive it obviously they don't intend to pay it probably leave British seniors for not telling the truth also have a friend who said they have had a bad experience with them after the death of her father Reviewed on: 16th July 2025
Janet harris's avatar
Janet harris

Easy to set up or change a policy, the people on the...

5
Easy to set up or change a policy, the people on the phone, pleasent and knowledgeable abou their different policies Reviewed on: 11th October 2024
Tony Dure 's avatar
Tony Dure

Great people on the telephone, easy to understand po...

5
Great people on the telephone, easy to understand policies, can upgraed or downgrade any policy, or cancel ifyou want to or freeze a polily for a month or so Reviewed on: 4th September 2024
Tony Dure 's avatar
Tony Dure

British Seniors 50's life insurance.....

5
I had my original policy in 2020 then was so impressed I took out another last year. My son and daughter in law will now have no worries when I pass. It will pay for all funeral costs aswell as give them some extra for themselves or any grandchildren I may have. Reviewed on: 23rd August 2024
Ms A Perry's avatar
Ms A Perry

Adding further heartbreak at a horrendous time.

1
So my mother set up this plan to help me pay for her funeral and grieve without the worry, hurt and upset organising a funeral and finding the money. Every month from 2016 she paid her monthly amount by direct debit. The payout due is £6k. Mum passed away on the 9th of this month after a horrendous few weeks of pain. Mum made sure I was aware of everything i needed to do. The funeral directors collected mum from her home on the 9th. Monday 13th I sent all requested documents to British Seniors including her death certificate, i was advised everything would be sorted by the end of the week. In order to book the funeral the directors required a deposit of £2000, i phoned British Seniors and again told not to worry it would be sorted by the end of the week. Well suprise it wasn't so i had to beg and borrow for the funeral to proceed, nobody wants their loved ones waiting in a freezer!!! I called and told British Seniors i had paid the deposit and was advised to send proof of payment so I have sent this along with proof of payment for flower arrangements, i cannot hold a funeral without flowers. Mums funeral was on Tuesday 21st this week, im now in receipt of the full and final bill including details of deposit and flowers paid and so are British Seniors. The funeral and all costs are roughly £4500 which will leave around £1500.00 that mum requested to be paid to me so that I could pay for skips, cleaners, removal vans etc after her death as her home was rented. I am now £600 down on that so far and i haven't been paid at work due to the last 4 weeks of caring for mum and grieving.They are now saying i need probate for £1500 as i have an estranged sibling whom I haven't seen nor had mum for 20 years when he moved to Australia. I have been advised by solicitors that this is not needed for such a small amount and British Seniors are being awkward. The final straw was today when I have been advised I can't collect mums ashes until the bill is cleared. Another call to British Seniors and they cannot give me a time frame of if/when i will receive confirmation of payment. Im currently crying my eyes out and feel so ill due to the severe distress of dealing with this company, i have requested to speak with management but non available. I would genuinely put money away in a bank safely than pay into this company, it isn't as stress free or as assuring as their advert makes out. Please research and perhaps use companies that others have had better experiences with. At a time when your heart is already broken, nobody should feel like this. Reviewed on: 25th November 2023
Catherine Hudson's avatar
Catherine Hudson

False information

1
They say £125 voucher after 6 months of payments . Well i never recieived anything when i enquired they reckoned the sent an email i never received. So i had nothing . Reviewed on: 6th May 2023
Shirley Denise's avatar
Shirley Denise

Great Company

5
Great customer service always happy to help regardless of what your query is. Reviewed on: 18th October 2022
carolyn Bell's avatar
carolyn Bell

Great Company

5
Great customer services always happy to help with any query you have and helped me loads when i was struggling to pay my direct debit one month. Reviewed on: 18th October 2022
carolyn Bell's avatar
carolyn Bell

great interest rate

5
very good product i feel well protected for the future Reviewed on: 1st July 2021
Jeffrey Cusack's avatar
Jeffrey Cusack

Nasty attitudes, bad payers

1
My sister were a policy holder, she fell for the smarmy actors bullshit on the tv ads. BIG mistake. When time came to claim, it took 7 weeks of stress and blood and sweat to even extract a REDUCED payout from them. They tried every nasty trick in the book, plus a few they wrote themselves to try and avoid paying out. My sister was left nearly 2 months in a funeral home, while we had to encounter aggressive, patronising and sneering call handlers obviously, total disregard for bereaved families feelings, while we were fighting for the policy to be paid. They even had the nerve to demand payments continued AFTER she had died. In short, British Seniors put us through a hell i wouldn't wish on anyone. If you have any sense, cancel your policy with them and find a HONEST company to entrust with your funeral expenses, it most certainly doesn't describe British Seniors. Reviewed on: 1st August 2020
Andrew Cole's avatar
Andrew Cole

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