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Chase Bank reviews

Chase Bank's logo
Rated Excellent • 4.85/5

Chase Bank reviews

Verified business Last reviewed within 7 days British bank awards winner
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  • Award winning organisation
    Award winning organisation
  • Offers digital wallet and contactless payment support
    Offers digital wallet and contactless payment support
  • Fully digital service with no in-person branches
    Fully digital service with no in-person branches
  • On-line application and approval process
    On-line application and approval process

Review summary

People rate this company as Excellent based on 72,491 product reviews

Average score of 4.85/5
5 star
96%
4 star
3%
3 star
0%
2 star
0%
1 star
0%
Reviews for Chase Bank have trended negatively over the past 90 days

Chase Bank’s app is widely loved for being easy to use, with handy features like cashback, round-ups, and solid interest rates on savings. Many find the bank great for overseas use and praise the helpful, friendly customer service. However, some are frustrated by reduced cashback and interest rates, slow or glitchy app performance, and poor customer support in tricky situations.

Positive themes

  • Chase Bank’s app is super easy to use and makes managing money a breeze. (78 mentions)
  • The cashback and round-up features on Chase Bank’s current account really add up nicely. (14 mentions)
  • Chase Bank offers excellent interest rates on savings with a straightforward app. (12 mentions)

Negative themes

  • Chase Bank’s customer service can be slow or unhelpful when problems arise. (5 mentions)
Summarised by AI
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About Chase Bank

Chase is an award-winning bank that's part of JPMorgan Chase.

Chase National Bank was formed in 1877 by John Thompson and later became Chase Manhattan Bank in 1955. In 2000, Chase Manhattan merged with JPMorgan & Co, to form today's JPMorgan Chase. Chase launched in the UK in 2021 after servicing over 56 million US customers.

Chase offers a current account, a savings account and an investment product via Nutmeg.

Chase Bank at a glance

Contact details

Phone
0800 376 3333
Email
[email protected]
Social media

Reviews for Chase Bank

Showing 11 of 72491 company reviews • Last reviewed within 7 days

Easy to use, good app, thorough transaction checking

Current account • 14th October 2026

Easy to use, good app, thorough transaction checking

{"display":"Ian B","full_name":"Ian B","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5.00/5
Read more product reviews

Great bank never a bad experience there customer ser...

Current account • 13th October 2026

Great bank never a bad experience there customer service was great when i called out a scam on my credit card

{"display":"Jayne H","full_name":"Jayne H","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5.00/5
Read more product reviews
  • 5.00/5

    Great online bank, excellent products and high quali...

    Great online bank, excellent products and high quality customer service when needed

    {"display":"Adrian Dawson","full_name":"Adrian Dawson","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5.00/5

    Received advice to open a savings account with an ex...

    Received advice to open a savings account with an excellent rate of interest. Open it with ease and now using the advice given.

    {"display":"John W","full_name":"John W","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    John W 13th October 2026
  • 4.00/5

    Customer service

    Service - should you have any queries they will respond very quickly

    {"display":"Teresa G","full_name":"Teresa G","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Current account
    Teresa G 13th October 2026
  • 5.00/5

    App works very smoothly and it is easy to manage and...

    App works very smoothly and it is easy to manage and move your money quickly. Good interest rate too

    {"display":"Davie 555","full_name":"Davie 555","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Davie 555 13th October 2026
  • 5.00/5

    Great current account

    Ive been with Chase for over 5 years. I alsohavea JP Morgan investment account. Both products offer value for money, are easy to use and offer good benefits

    {"display":"DS","full_name":"DS","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Current account
    DS 12th October 2026
  • 5.00/5

    Brilliant security checks.

    Brilliant security checks. Great communication. Very good offers, amazing app. Great accessibility and flexibility

    {"display":"Sid","full_name":"Sid","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Current account
    Sid 10th September 2026
  • 5.00/5

    Chase current and savings accounts

    Opened a linked current and savings account with Chase and couldn't be more pleased. Their app is very fast and easy to use to transfer... Opened a linked current and savings account with Chase and couldn't be more pleased. Their app is very fast and easy to use to transfer and pay money when and if required. Read more Read less

    {"display":"GM","full_name":"GM","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    GM 3rd September 2026
  • 5.00/5

    Sleek Tech Meets Top-Tier Support & Interest Rate.

    The Chase Bank Saver account is an outstanding option for managing short-term cash. The mobile app provides an exceptional user experience, combining elegant design with... The Chase Bank Saver account is an outstanding option for managing short-term cash. The mobile app provides an exceptional user experience, combining elegant design with intuitive navigation.Customer support is a major strength, with fast connection times to helpful human agents, avoiding the frustration of complex automated phone menus.Great interst rate, albeit for a year only, so now we've moved our money. Read more Read less

    {"display":"Andrew Smith","full_name":"Andrew Smith","avatar":{"url":"\/assets\/uploads\/avatars\/users\/786158.png"}}'s avatar
    Savings
    Andrew Smith 22nd August 2026
  • 5.00/5

    Very easy app to use

    Very easy app to use good service

    {"display":"Peter A","full_name":"Peter A","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Peter A 21st August 2026

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