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Discount Insurance reviews

Discount Insurance logo
Rated Excellent • 4.76/5

Discount Insurance reviews

Verified business Last reviewed within 7 days Insurance choice awards winner
Write a review
  • Award winning organisation
    Award winning organisation
  • UK-based contact centre
    UK-based contact centre
  • Manage your account or policy via an app or website
    Manage your account or policy via an app or website
  • FCA approved and regulated
    FCA approved and regulated

Review summary

People rate this company as Excellent based on 538 product reviews

Average score of 4.76/5
5 star
87%
4 star
11%
3 star
1%
2 star
1%
1 star
1%
Reviews for Discount Insurance have trended positively over the past 90 days

Discount Insurance’s Landlord insurance is loved for its competitive prices, friendly staff, and easy renewal process. Many find the customer service helpful and professional, with agents like Kendall standing out for going the extra mile. However, some have struggled with rising premiums, slow claims handling, and difficulty reaching support by phone.

Positive themes

  • Discount Insurance’s Landlord insurance is known for competitive prices and great value. (9 mentions)
  • The customer service for Landlord insurance is friendly, helpful and professional. (9 mentions)
  • Renewing Landlord insurance with Discount Insurance is easy and hassle free. (7 mentions)
Summarised by AI
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About Discount Insurance

Discount Insurance provide a range of insurance products.

Discount Insurance is part of Arthur J. Gallagher, one of the world’s largest insurance brokers which was founded in 1927. Discount Insurance have access to a panel of some of the leading UK property owners’ insurers, including Aviva, Allianz and Zurich.

Policies include landlord insurance, rent guarantee insurance, buy to let insurance, unoccupied property insurance and commercial property insurance.

Discount Insurance at a glance

Contact details

Phone
0800 294 4522
Email
[email protected]
Main address
Discount Insurance Jacob's Well Lane, Wakefield, WF1 3NT
Social media

Reviews for Discount Insurance

Showing 11 of 538 company reviews • Last reviewed within 7 days

very efficient Kendle handled the new insurance v...

Landlord insurance • 25th August 2026

very efficient Kendle handled the new insurance very well, informative and professional

{"display":"Patricia ","full_name":"Patricia ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5.00/5
Read more product reviews

Christine Golding was great as usual

Landlord insurance • 24th August 2026

Working with Christine Golding has been an absolute pleasure. She brings clarity, patience, and a reassuring confidence to every conversation. Nothing is ever too much... Working with Christine Golding has been an absolute pleasure. She brings clarity, patience, and a reassuring confidence to every conversation. Nothing is ever too much trouble, and she consistently goes the extra mile to make sure everything is understood and properly set up. You feel looked after, not just processed. Christine is the kind of person who turns a stressful task into a smooth, positive experience and if you ask nicely she may help you on the price! Read more Read less

{"display":"David W","full_name":"David W","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5.00/5
Read more product reviews
  • 4.00/5

    Good customer service, and very helpful .

    Good customer service, helpful and patient rep and overall very pleased

    {"display":"Jez Fage","full_name":"Jez Fage","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5.00/5

    Renewal of House Insurance

    Kendall was very clear about our upcoming rental property renewal, she ran through all the details and made sure I was aware of them, my... Kendall was very clear about our upcoming rental property renewal, she ran through all the details and made sure I was aware of them, my overall experience of the phone call was excellent, good attitude , not pushy, very polite, and nice to do business with your company Read more Read less

    {"display":"Steven J","full_name":"Steven J","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5.00/5

    Call made to renew a policy

    Phoning the number and getting straight through to a human being was a very welcome start! Christine was helpful, polite and efficient, but was clearly... Phoning the number and getting straight through to a human being was a very welcome start! Christine was helpful, polite and efficient, but was clearly required to follow a strict process of information and questions which was a bit repetitive. Read more Read less

    {"display":"Jonathan D","full_name":"Jonathan D","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5.00/5

    Last 3 years with them.

    Last 3 years with them. Very excellent team

    {"display":"joe","full_name":"joe","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Landlord insurance
    joe 22nd August 2026
  • 5.00/5

    Great service and great staff knowledge, keep up the...

    Great service and great staff knowledge, keep up the good service.

    {"display":"MGGJ ","full_name":"MGGJ ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Landlord insurance
    MGGJ 21st August 2026
  • 4.00/5

    Pleasant person on the phone.

    Pleasant person on the phone. She should speak more slowly, though I just about managed to keep up.

    {"display":"Sue B","full_name":"Sue B","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Landlord insurance
    Sue B 21st August 2026
  • 5.00/5

    Thank you Christine

    Christine was excellent in helping to sort out an issue on my policy. These matters a can be so complicated when you do not work... Christine was excellent in helping to sort out an issue on my policy. These matters a can be so complicated when you do not work in this area but her patience and expertise were most appreciated in resolving the matter Read more Read less

    {"display":"Jane V","full_name":"Jane V","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Landlord insurance
    Jane V 21st August 2026
  • 5.00/5

    I have been with Discount Insurance for many years.

    I have been with Discount Insurance for many years. I find the staff courteous and friendly, when they say they will phone you back they... I have been with Discount Insurance for many years. I find the staff courteous and friendly, when they say they will phone you back they always do. They will always try and find the best price available. I will be staying with this company for as long as possible. Read more Read less

    {"display":"Mr Graham Skelton","full_name":"Mr Graham Skelton","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5.00/5

    It was a breath of fresh air speaking to a real pers...

    It was a breath of fresh air speaking to a real person and one that was most knowledgeable. Kendal was great from the beginning of... It was a breath of fresh air speaking to a real person and one that was most knowledgeable. Kendal was great from the beginning of the call to the end and had all the answers to my questions . Keep up the excellent work and I shall definitely be using you guys again. Thank you. Read more Read less

    {"display":"Richard s","full_name":"Richard s","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar

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