Goodtogoinsurance.com Reviews

Absolutely Dreadful

It doesn't matter how good the policy or the premium is if they are not there when you need them. I have received an ex gratia payment from them in respect of their failure to help, but nothing can excuse the fact that they were not there when I...

It doesn't matter how good the policy or the premium is if they are not there when you need them. I have received an ex gratia payment from them in respect of their failure to help, but nothing can excuse the fact that they were not there when I needed them. Over a 10 day period they rarely answered the phone, ignored my e-mails, and claimed that they were organising my extended hotel stay whilst my wife was in hospital but failed to do so. Useless considering I paid an insurance premium of nearly £1500.

MicollLevel 1

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Very pleasantly surprised.

My wife, due to previous cancer concerns, had a lot of problems obtaining insurance, at incredible prices. We tried yourselves and are thoroughly pleased with your price. Have recommended you to several of our friends with similar issues..

phillip pitcherLevel 1

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Couple with cancer able to travel

My husband and I were both diagnosed with cancer within 3 months of each other this year. we wanted to have a holiday abroad to celebrate our 50th wedding anniversary. The cost of travel insurance was making it prohibitive until we found...

My husband and I were both diagnosed with cancer within 3 months of each other this year. we wanted to have a holiday abroad to celebrate our 50th wedding anniversary. The cost of travel insurance was making it prohibitive until we found goodtogoinsurance.com on a list of companies who cover cancer suffers the list was given to us by a Macmillan cancer support team
We are now looking to forward to celebrating my 70th birthday abroad in March 2019

June kayLevel 1

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Good.Always in touch.

Hopefully no claim.will let you know after my winter escape.

John Clements Level 1

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Happy to Help

As yet I haven't claimed, but whenever I have needed help they have the answers. They are polite & very helpful . always email anything new that you may need or like to add to your policy. Tips on traveling & packing.

Mandy DaviesLevel 1

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Always happy

HAPPY EVERY TIME I INSURE WITH GOOD TO GO

Neil HarveyLevel 1

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First Class Personal Professional Travel Insurance Customer Service

My mature female Partner has quite a few medical conditions and everytime we have required Travel Insurance for different Countries, Goodtogoinsurance has provided Outstanding Service. The Staff are always wonderfully warm and Friendly when providing...

My mature female Partner has quite a few medical conditions and everytime we have required Travel Insurance for different Countries, Goodtogoinsurance has provided Outstanding Service. The Staff are always wonderfully warm and Friendly when providing Competive Travel Insurance. We would not use anybody else for our Travel Insurance Needs. They make you feel like a Valued Customer and not a number. I have recommended them to all my Family and Friends. A GREAT TRAVEL INSURANCE COMPANY.

Evan ParsonsLevel 1

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Great insurance company.

Great company to use. Found it very easy to arrange our travel insurance. Will definitely be using again for our next family visit to New Zealand.

JeanLevel 1

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Great service, easy to use website.

As an older disabled traveller I wondered whether it would be possible to holiday abroad any more, but GoodtoGo Insurance has enabled me to have time away with friends - thank you!

Margaret FoxwellLevel 1

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Great help.

Medical help was really good on the telephone.

Eileen TrenterLevel 1

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Comprehensive cover for two 80 plustravellers to America at a veryfair price

Quick, no problem, obtaining cover for more than 30 days in the USA

Brian GrovesLevel 1

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Fantastic customer service

Would definitely use again and definitely recommend to others. First class customer service.

Geoff MortimerLevel 1

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Awfull not there when you need them

ive been asked by the company if my problems been resolved and to write another review, so here goes, many people have said on the site great company and prices, yes that's wat I thought, but how many of them have actually had to use there insurance ,...

ive been asked by the company if my problems been resolved and to write another review, so here goes, many people have said on the site great company and prices, yes that's wat I thought, but how many of them have actually had to use there insurance , as that's a whole new ball game, as I said in my first review , there not there when you need them I complained on my holiday after finaly getting through to the emergency line after 4hours, then couldn't get treated, on my first day home I put in a formal complaint, were now 4 weeks later after chasing them every day to start then the last two weeks after them saying it would take 5 days im still trying to sort it out. all ive learnt is as told by Ben (we don't deal with there insurance companys) so if anything if this company was now hoping for a decent review there out of luck, if anything its even worse as they don't want to admit their at fault, so if you decide to use this company I just hope you don't really need them as your be on your own,

Debbie WarnerLevel 1

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Complete cover with a friendly service

I was recommended to use goodtogoinsurance.com as I have medical conditions. They were so friendly and helpful and did not make me like a freak like other companies. It was quicker to get a quote than with the popular sites. Thank you

Alison HarmsworthLevel 1

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Great customer service and price

Have consistently been helpful when obtaining long haul travel insurance. With pre-existing conditions it is important to feel confident that your needs are understood and that you are not being penalised especially when the conditions are being...

Have consistently been helpful when obtaining long haul travel insurance. With pre-existing conditions it is important to feel confident that your needs are understood and that you are not being penalised especially when the conditions are being managed.

Website easy to navigate and customer service is excellent

Denise GriersonLevel 1

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Great Service

always have great service from this company

glenLevel 1

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Makes insurance easy for a complicated family

My family has a variety of complicated medical issues that grind most providers web sites to a halt. Goodtigo’s site makes it easy and price is competitive. Excellent support when we had problems in Madagascar. Claim handling when we were back was o...

My family has a variety of complicated medical issues that grind most providers web sites to a halt. Goodtigo’s site makes it easy and price is competitive. Excellent support when we had problems in Madagascar. Claim handling when we were back was only area where there could have been any improvement and that was nothing major.

Tim MillsLevel 1

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Value for money.

Unfortunately my husband has developed some medical issues since our previous annual insurance. This company have insured both of us for a sensible price compared over £1000 that many insurance companies were quoting.

Michelle RollingsLevel 1

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very easy to do

god value and simple to do would recommend to friends

John ParkerLevel 1

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No problem with claims

We have had to cancel our holidays twice now due to illness and have not had any issues with claiming our money back, everything has been very straight forward.

C JohannessenLevel 1

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