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Heron Financial reviews

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Rated Excellent 4.90/5

Heron Financial reviews

Verified business Last reviewed within 7 days
  • FCA approved and regulated
    FCA approved and regulated
  • UK-based contact centre
    UK-based contact centre
  • Positioned as being a socially responsible organisation
    Positioned as being a socially responsible organisation
  • On-line application and approval process
    On-line application and approval process

Review summary

People rate this company as Excellent based on 155 product reviews

Average score of 4.90/5
5 star
92%
4 star
6%
3 star
1%
2 star
0%
1 star
1%
Reviews for Heron Financial have trended positively over the past 90 days

Latest positive rating

5/5

Excellent hardworking staff who go the extra mile

Excellent hardworking staff who go the extra mile to ensure you are never left without an update. Very Efficient and great at their jobs!

{"display":"D Scott","full_name":"D Scott","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Mortgage broker
D Scott 1st April 2026

Latest negative rating

1/5

Terrible communication

Communication was terrible — I had to chase my mortgage advisor for a week or two just to get a single response, and then he’d disappear again!

{"display":"NZ","full_name":"NZ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Mortgage broker
NZ 19th March 2026

About Heron Financial

Heron Financial was founded in 2011, they are a digital-first, fee-free mortgage and protection broker supporting clients across the UK.

Heron Financial specialise in first-time buyers, remortgages, home movers, company directors, self‑employed clients and more complex cases.

Heron Financial at a glance

Contact details

Phone
0203 195 1982
Email
[email protected]
Main address
207 Cardinal Point, Park Wood, Rickmansworth, WD3 1RE
Social media

Reviews for Heron Financial

Showing 11 of 155 company reviews Last reviewed within 7 days

Excellent hardworking staff who go the extra mile

Mortgage broker 1st April 2026

Excellent hardworking staff who go the extra mile to ensure you are never left without an update. Very Efficient and great at their jobs!

Rated Excellent 5/5
Read more product reviews

Expert advice

Mortgage broker 31st March 2026

The combination of dedication and care, coupled with regular communication, sets Heron Financial apart from other Mortgage brokers I've worked with in the past. Working... The combination of dedication and care, coupled with regular communication, sets Heron Financial apart from other Mortgage brokers I've worked with in the past. Working with me, they were happy to set up several options that suited my financial situation, presenting me with carefully considered and practical advice as to the pros and cons of each. The mortgage I chose was superbly managed by Dalia and Rachel, who passed everything to the solicitors in good time, showing an alacrity that's sometimes lacking with brokers who balance a heavy caseload. I couldn't recommend this broker highly enough. They are certainly deserving of recognition. Well done Heron Financial. Read more Read less

Rated Excellent 5/5
Read more product reviews
  • 5/5

    Very clear and helpful information - enough for my d...

    Very clear and helpful information - enough for my decision making.

    {"display":"Maria","full_name":"Maria","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgage broker
    Maria 26th March 2026
  • 5/5

    Workplace benefit

    Had the use of Heron through a work place benefit. Got me an AIP so I could start viewing houses as a first time buyer... Had the use of Heron through a work place benefit. Got me an AIP so I could start viewing houses as a first time buyer and were quick with all documentation to be provided to my solicitor Read more Read less

    {"display":"Dylan","full_name":"Dylan","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgage broker
    Dylan 26th March 2026
  • 5/5

    A1 Plus Service

    I have used Heron for many many years, and they have always provided good service. Friendly and honest.

    {"display":"Martin D","full_name":"Martin D","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgage broker
    Martin D 26th March 2026
  • 5/5

    I had an excellent experience with Heron Financial

    I had an excellent experience with Heron Financial from start to finish. Callum and Robyn managed my mortgage application with incredible professionalism, keeping me updated... I had an excellent experience with Heron Financial from start to finish. Callum and Robyn managed my mortgage application with incredible professionalism, keeping me updated at every turn and making what is usually a stressful process feel completely manageable. Additionally, Ailsa was fantastic with the insurance side, providing clear guidance that gave me real peace of mind. All three took the pressure off a major part of my house-buying journey. Highly recommended for their proactive communication and expertise! Read more Read less

    {"display":"Vik","full_name":"Vik","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgage broker
    Vik 24th March 2026
  • 3/5

    I chose another broker

    I went with another Mortgage Broker as Heron weren’t on the ball with things and couldn’t beat the deal the other broker gave

    {"display":"Sajan","full_name":"Sajan","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgage broker
    Sajan 23rd March 2026
  • 5/5

    All round good experience.

    All round good experience. Friendly staff at all contact points, our advisor made the process easy to understand and was professional throughout, he went the... All round good experience. Friendly staff at all contact points, our advisor made the process easy to understand and was professional throughout, he went the extra mile to get us a better deal. Read more Read less

    {"display":"Sally S","full_name":"Sally S","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgage broker
    Sally S 23rd March 2026
  • 5/5

    Josh has always been very helpful with our first mor...

    Josh has always been very helpful with our first mortgage and remortgage. He has been very helpful with getting us good deals and explaining the... Josh has always been very helpful with our first mortgage and remortgage. He has been very helpful with getting us good deals and explaining the process to us when we were first time buyers. i will continue to use Heron in the future. Read more Read less

    {"display":"Irfaan M","full_name":"Irfaan M","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgage broker
    Irfaan M 21st March 2026
  • 5/5

    Repeat business

    I have used Heron on more than one occasion and on more than one property. I think having repeat customers is a testament to the... I have used Heron on more than one occasion and on more than one property. I think having repeat customers is a testament to the top notch service that they provide. Without a doubt and on every mortgage/re-mortgage I go through, they are my first call. Read more Read less

    {"display":"Jeremy M","full_name":"Jeremy M","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgage broker
    Jeremy M 21st March 2026
  • 5/5

    Friendly and knowledgeable

    Friendly and knowledgeable staff, easy to deal with and great at keeping us updated. Great deals available, well presented

    {"display":"Angela","full_name":"Angela","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgage broker
    Angela 20th March 2026

    Products from Heron Financial

    Showing all products offered by Heron Financial

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