Write a review

Go to business site

Heron Financial: Mortgage broker reviews

Name: Mortgage broker
Rating: 4.9 (155 reviews)

View other Heron Financial products

4.90

Based on 155 reviews, last reviewed 1st Apr 2026

14300% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

92%

2 star

Latest highest rating:

5

Excellent hardworking staff who go the extra mile Excellent hardworking staff who go the extra mile to ensure you are never left without an update. Very Efficient and great at their jobs! Reviewed on: 1st April 2026

Latest lowest rating:

1

Terrible communication Communication was terrible — I had to chase my mortgage advisor for a week or two just to get a single response, and then he’d disappear again! Reviewed on: 19th March 2026

Read all reviews Write a review

About this product

Heron Financial is a B Corp mortgage broker in the UK.

The team can help with all types of mortgages including standard residential, first-time buyer and specialist lending.

Heron Financial reviews help you find out what it’s really like to be a customer. If you’ve used Heron Financial before, you can also leave a review and share your experience.

Review Heron Financial: Mortgage broker now

Help others make smarter decisions by sharing your own experience.

Write a review

Heron Financial Mortgage broker reviews (155)

Excellent hardworking staff who go the extra mile

Excellent hardworking staff who go the extra mile to ensure you are never left without an update. Very Efficient and great at their jobs! Reviewed on: 1st April 2026

Expert advice

The combination of dedication and care, coupled with regular communication, sets Heron Financial apart from other Mortgage brokers I've worked with in the past. Working with me, they were happy to set up several options that suited my financial situation, presenting me with carefully considered and practical advice as to the pros and cons of each. The mortgage I chose was superbly managed by Dalia and Rachel, who passed everything to the solicitors in good time, showing an alacrity that's sometimes lacking with brokers who balance a heavy caseload. I couldn't recommend this broker highly enough. They are certainly deserving of recognition. Well done Heron Financial. Reviewed on: 31st March 2026

Very clear and helpful information - enough for my d...

Very clear and helpful information - enough for my decision making. Reviewed on: 26th March 2026

Workplace benefit

Had the use of Heron through a work place benefit. Got me an AIP so I could start viewing houses as a first time buyer and were quick with all documentation to be provided to my solicitor Reviewed on: 26th March 2026

A1 Plus Service

I have used Heron for many many years, and they have always provided good service. Friendly and honest. Reviewed on: 26th March 2026

I had an excellent experience with Heron Financial

I had an excellent experience with Heron Financial from start to finish. Callum and Robyn managed my mortgage application with incredible professionalism, keeping me updated at every turn and making what is usually a stressful process feel completely manageable. Additionally, Ailsa was fantastic with the insurance side, providing clear guidance that gave me real peace of mind. All three took the pressure off a major part of my house-buying journey. Highly recommended for their proactive communication and expertise! Reviewed on: 24th March 2026

I chose another broker

I went with another Mortgage Broker as Heron weren’t on the ball with things and couldn’t beat the deal the other broker gave Reviewed on: 23rd March 2026

All round good experience.

All round good experience. Friendly staff at all contact points, our advisor made the process easy to understand and was professional throughout, he went the extra mile to get us a better deal. Reviewed on: 23rd March 2026

Josh has always been very helpful with our first mor...

Josh has always been very helpful with our first mortgage and remortgage. He has been very helpful with getting us good deals and explaining the process to us when we were first time buyers. i will continue to use Heron in the future. Reviewed on: 21st March 2026

Repeat business

I have used Heron on more than one occasion and on more than one property. I think having repeat customers is a testament to the top notch service that they provide. Without a doubt and on every mortgage/re-mortgage I go through, they are my first call. Reviewed on: 21st March 2026

Review Heron Financial: Mortgage broker now

Help others make smarter decisions by sharing your own experience.

Write a review

Alternative products

Mortgage Broker
from StepChange 5.00 from 6 reviews
Mortgage Broker
from Moneysprite 0.00 from 0 reviews
Mortgage Broker
from Just Mortgage Brokers 0.00 from 0 reviews

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub

Heron Financial: Mortgage broker reviews

14300% increase in 5 star reviews

100% increase in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Review Heron Financial: Mortgage broker now

Heron Financial Mortgage broker reviews (155)

Excellent hardworking staff who go the extra mile

Expert advice

Very clear and helpful information - enough for my d...

Workplace benefit

A1 Plus Service

I had an excellent experience with Heron Financial

I chose another broker

All round good experience.

Josh has always been very helpful with our first mor...

Repeat business

Review Heron Financial: Mortgage broker now

Join Smart Money People

News, guides and insight from our team

UK money news stories - 24 July 2024

Your Money, Your Voice: Have your say

Our latest research - customers see little impact of FCA's Consumer Duty one year on

Consumer credit awards winners 2024