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JLM Mortgage Services: Mortgage Broker reviews

View other JLM Mortgage Services products
3.70
Based on 9 reviews, last reviewed 13th Jan 2026
100% increase in 5 star reviews
in the past 90 days
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Latest highest rating:

5

UK BTL re-mortgage options for an Australian Resident Helped me investigate buy-to-let re-mortgages for my UK properties as an non-resident UK citizen living and working in Australia. Easily explained th... Read more Reviewed on: 13th January 2026
Andrew Painter's avatar
Andrew Painter

Latest lowest rating:

1

No knowledge to deal with pre-cast concrete I have been dealing with a man called Andrew Steinbach from 17/12/24 to 30/01/25 during which he proved to have no plan, no strategy and no knowledge ... Read more Reviewed on: 10th February 2025
Anna M's avatar
Anna M
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JLM Mortgage Services, mortgage broker reviews can help you to find the best mortgage broker for your needs. Smart Money People's platform offers you the chance to give insight into what you thought of certain financial services. So, if you have used JLM Mortgage Services before, why not leave a review and let others know what you thought?

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JLM Mortgage Services Mortgage Broker reviews (9)

UK BTL re-mortgage options for an Australian Resident

5
Helped me investigate buy-to-let re-mortgages for my UK properties as an non-resident UK citizen living and working in Australia. Easily explained the complexities of UK lenders, lending to Oz based UK nationals, Reviewed on: 13th January 2026
Andrew Painter's avatar
Andrew Painter

No knowledge to deal with pre-cast concrete

1
I have been dealing with a man called Andrew Steinbach from 17/12/24 to 30/01/25 during which he proved to have no plan, no strategy and no knowledge to deal with my mortgage case. Having my Nationwide mortgage refused by a surveyor as the house was built from "pre-cast concrete", I called other high street banks, which confirmed they also categorically refuse loans for this type of construction. I took advice from two mortgage advisors, and then I was directed to the third one, Andrew, by the seller. Andrew was posing as a confident specialist representing a company. However, I had a very bad opinion about him from the very beginning, as Steinbach was not listening, not taking my preferences under consideration (trying to force me to take long-term mortgage as if he was deaf I've a high deposit and a high paying job), which led me to the conclusion he is prejudiced against successful migrant women. Despite my reluctance towards small lenders, he insisted to make unfavorable application with Accord Mortgages, the company another advisor from Mojo confirmed as not issuing loans for "pre-cast concrete". Nevertheless, Andrew made it, but it took him from 18/12/24 to 6/01/25!!!: constantly made excuses why he is not available ("off", "Christmas", "family arrived"). We were supposed to have a call, he kept postponing it from 21st till 30th Dec '24. Wtf was this man doing if making a mortgage application takes 30min!? They applied with Accord only on the 9th Jan 2025. And guess what? 16/01 Accord REJECTED it. Steinbach's next ingenious imbecilic idea was to apply with Santander to which I reminded him I've already told him that I've had called Santander before I met Andrew and they're not lending for "pre-cast concrete". I also showed him news that Santander will depart from the UK market; after that he kept silent, then proposed I call Lloyds to remove some pennies unpaid charges from my credit record because "it'll boost your credit score immediately" (the score he screwed himself). And guess what? They didn't! Lloyds also confirmed that an overdraft made after an account was closed cannot be removed. Thus, you see, 100% of what this man told me was wrong. He possesses not enough education, no knowledge, plan or strategy to advise people on mortgages. His moves are chaotic, uniformed, uncoordinated, he can't even stick to the hour he proposed to call. Steinbach wasted two months of our lives: house is back on the market, sellers lost their dreamed countryside purchase, and I ended up with a destroyed credit score - all due to incompetence of Andrew Steinbach. Reviewed on: 10th February 2025
Anna M's avatar
Anna M

Mr C Gardner

5
Cannot recommend JLM enough. Gareth was a pleasure to work with, kept us informed throughout the process and he knows his field of work backwards (in my opinion). Highly recommend JLM if you are looking for a Mortgage Broker. Reviewed on: 22nd February 2023
Chris's avatar
Chris

Fantastic service

5
Great service all round, knowledgable, helpful. Excellent. Reviewed on: 6th January 2019
Ross Turner's avatar
Ross Turner

Great personal service

5
Great dialogue and due care in handling my remortgage! Reviewed on: 5th January 2019
Coopster32's avatar
Coopster32

Fantastic Service

5
I have used Rory Joseph for advice on multiple occasions. Always reliable and knowledgeable. Reviewed on: 4th January 2019
Geraint Spiller's avatar
Geraint Spiller

Friendly, flexible and knowledgable service

5
Every time I’ve used them I’ve always felt like I’m getting the best deal for me. It’s always done at a time suitable for me and Seb is able to ease any concerns we have. Quick and simple service Reviewed on: 4th January 2019
Mark C's avatar
Mark C

Fantastic firm

5
Helpful honest advice that you can trust. Reviewed on: 19th December 2018
Geraint Spiller's avatar
Geraint Spiller

Mortgage

5
JLM are an outstanding mortgage provider. I can not rate Sebastian or Nicola Highly enough. They can not do enough for you and put you at total ease throughout the process. The knowledge they have is exceptional. I have recommended JLM to at least 4 people and they have used their services. Thank you JLM Reviewed on: 14th December 2018
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Nikki Newman

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