I had a problem with a product I had bought, they were excellent in helping me get this resolved

Easy account management with excellent App

Very slick application process and excellent App showing current balance and what has been paid. Full transparency. Highly recommend.

Simple, done through DFS, 0% finance, just waiting for direct debit to be set up which is a bit slow

I have been a customer with them for more than five years. I have repaid two loans with them without any faltering or delaying any... I have been a customer with them for more than five years. I have repaid two loans with them without any faltering or delaying any repayment, even in the critical circumstances of Covid-19, and I am still repaying the third loan in an excellent manner. We asked them to top up the loan according to which they rejected my request without any form or justification. Instead of rewarding me because I was a customer who had been tried in the scheduled payment, even though my credit rating was very good, the reason for dismissal did not seem convincing. They said that we would not be able to explain the reason for rejecting your application, which caused me disappointment and disappointment because I was considered them to be the financing company approved for me, and now I will transfer the loan to another financing company. I will not deal with them or advise a friend to deal with them because their standards are unfair Read more Read less

Used their service when purchasing furniture. The app was an easy way to track how much was outstanding.

I have a loan with Novuna in 2019 is very good

Very quick and no catches. Very easy to do business with

I would caution anyone considering entering into a credit agreement with this company. Their business practices seem to push the boundaries of legality. Recently, Novuna... I would caution anyone considering entering into a credit agreement with this company. Their business practices seem to push the boundaries of legality. Recently, Novuna removed the option to pay via credit card without any prior notification. When I called to address this issue, citing my credit agreement which clearly states the ability to pay by credit card, and pointed out that I had done so in the past, the staff seemed indifferent. Despite being authorized and regulated by the Financial Conduct Authority, I have serious doubts about their compliance, given the questionable way they conduct business and the numerous negative reviews. Furthermore, my customer service calls were abruptly cut off multiple times, hinting at a deliberate attempt to manage call volumes due to the high number of complaints. In light of these experiences, my sincere advice is to steer clear of this company. Read more Read less