Hoist Finance Reviews

  Ratings based on 2 reviews       Last review 3 months ago    

Founded in 1994 and headquartered in Sweden, Hoist Finance is a debt collection agency that operates across Europe. Hoist Finance began to operate in the UK in 2013. If you've used Hoist Finance to pay back a debt, please leave us a review, and share...

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Founded in 1994 and headquartered in Sweden, Hoist Finance is a debt collection agency that operates across Europe. Hoist Finance began to operate in the UK in 2013. If you've used Hoist Finance to pay back a debt, please leave us a review, and share your feedback with the UK's review website for financial services.

Overall Rating

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Hoist Finance Review Insight

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Customer profile

Top Age Profile: 25-34

Top Channel Preference: Phone

Hoist Finance Products 2

Debt Collection

The worst company I have ever dealt with

There doesn't seem to be anyone in charge. The only people you can talk to are call centre employees who are not able to actually help with anything more complicated than setting up a payment plan. If you need help with anything else they will fob you... Read more

There doesn't seem to be anyone in charge. The only people you can talk to are call centre employees who are not able to actually help with anything more complicated than setting up a payment plan. If you need help with anything else they will fob you off for months, and will not even respond to complaints.

Reviewed on 18th March 2021
Jessica Doody's avatar
Jessica Doody
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Debt Collection

Rude and ill informed staff, inaccurate records and statements of account.

I had a Marbles credit card account which was passed to Hoist Finance as I fell behind with payments. They are a very difficult company to deal with and it seems that their sole objective is to recover funds as quickly as possible with no regard for... Read more

I had a Marbles credit card account which was passed to Hoist Finance as I fell behind with payments. They are a very difficult company to deal with and it seems that their sole objective is to recover funds as quickly as possible with no regard for an individual's financial circumstances. I felt so aggrieved by the treatment I received from them that I took my case to the Financial Ombudsman who upheld my complaint and instructed them to pay me compensation. Despite, although they did pay the compensation, they have continued with their questionable practices. For example, they issue me with monthly statements dated on the 6th of each month but the payment date is shown as the 5th of the same month. Obviously it is impossible for the payment to reach them by the date shown on the statement and as a consequence they report missed payments to the Credit Reference Agencies on a monthly basis.

Reviewed on 8th March 2021
Kieran Hargan's avatar
Kieran Hargan
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