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James Hay Partnership: Financial Advisers reviews

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1.34
Based on 21 reviews, last reviewed 9th Nov 2025
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Latest highest rating:

5

Easy access to up to date information Easy access to up to date information Reviewed on: 24th May 2024
mjh2j@outlook.com's avatar
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Latest lowest rating:

1

A very stressful experience. A very stressful experience. Due to me wanting to transfer my SIPP to another provider I have had to encounter James Hay as they act as "Trustees" on ... Read more Reviewed on: 9th November 2025
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James Hay Partnership Financial Advisers reviews (21)

Disastrous administration

1
After only a few months I have left James Hay due to awful experience with their admin team. - Constantly sent standard letters to me that ignored the instructions I had given - Multiplied by 10, YES TEN times, my first pension payment - Took weeks to resolve the situation - Said all the right things but didn't follow through with communication to help me understand how they would resolve my complaint - When I asked to transfer to another company they delayed by weeks then sent the forms for cancellation to the wrong team, so my transfer out was horribly delayed A disaster to deal with as every person you speak to says that the previous persons advice was wrong ! I only give 1 star to acknowledge that they did compensate me for the initial wrong payment, otherwise it would have been zero stars Reviewed on: 11th June 2019
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mike Scofield

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