ManyPets reviews
ManyPets reviews
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Review summary
People rate this company as Excellent based on 13,410 product reviews
Latest positive rating
Great service
Always helpful and the customer service is really good. Payment is usually very swift, and they are easy to get ahold of.
Latest negative rating
Check 1 star reviews and company’s finances and avoid
This is probably the worst company I have ever dealt with. AVOID this company at all costs is my advice. We pay over £40 per... This is probably the worst company I have ever dealt with. AVOID this company at all costs is my advice. We pay over £40 per month for a mixed bread 2 year old dog. That’s a premium for a mixed breed and young dog. In my opinion the reason they have a fairly positive rating is that they pay out small claims quickly (we had 2 @£150 paid out within 36 hours) however they have delayed for nearly 2 months with regards dental treatment all of which is meant to be covered by our policy and cost us £700. They have queried our dogs breed (Podenco- a street dog all of which are mixed breed), whether she was spayed and now the date of treatment as we submitted the date of the claim rather than treatment. They would have flipped this delaying tactic had we submitted the other way round. They have had a full medical history from our vets multiple times. If you are considering using this company do your homework properly and look at the financial losses the company is making and read the 1 star review. Don’t get swayed by access to a vet 24/7. It is a great feature but you will need to see a vet in person one if your pet is really poorly and you can’t rely on Many Pets to cover your pets bills. When we explained we didn’t have money to cover the credit card bill - we were marked as vulnerable it has made not a jot of difference. I genuinely feel that the insurance cover we have is not worth anything- that makes me feel sick that my pet has effectively not been insured and is not currently insured. We have had a complaint pending for weeks and nobody has yet reached out despite us being identified as vulnerable customers. Read more Read less
About ManyPets
ManyPets are a leading personal lines insurance broker in the UK. At Smart Money People, we use the power of your ManyPets reviews to help others find the best possible products for them.
ManyPets at a glance
Reviews for ManyPets
Showing 11 of 13410 company reviews • Last reviewed within 14 days
Great service
Always helpful and the customer service is really good. Payment is usually very swift, and they are easy to get ahold of.
Check 1 star reviews and company’s finances and avoid
This is probably the worst company I have ever dealt with. AVOID this company at all costs is my advice. We pay over £40 per... This is probably the worst company I have ever dealt with. AVOID this company at all costs is my advice. We pay over £40 per month for a mixed bread 2 year old dog. That’s a premium for a mixed breed and young dog. In my opinion the reason they have a fairly positive rating is that they pay out small claims quickly (we had 2 @£150 paid out within 36 hours) however they have delayed for nearly 2 months with regards dental treatment all of which is meant to be covered by our policy and cost us £700. They have queried our dogs breed (Podenco- a street dog all of which are mixed breed), whether she was spayed and now the date of treatment as we submitted the date of the claim rather than treatment. They would have flipped this delaying tactic had we submitted the other way round. They have had a full medical history from our vets multiple times. If you are considering using this company do your homework properly and look at the financial losses the company is making and read the 1 star review. Don’t get swayed by access to a vet 24/7. It is a great feature but you will need to see a vet in person one if your pet is really poorly and you can’t rely on Many Pets to cover your pets bills. When we explained we didn’t have money to cover the credit card bill - we were marked as vulnerable it has made not a jot of difference. I genuinely feel that the insurance cover we have is not worth anything- that makes me feel sick that my pet has effectively not been insured and is not currently insured. We have had a complaint pending for weeks and nobody has yet reached out despite us being identified as vulnerable customers. Read more Read less
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1/5
THEY HAVE NO FUNDS TO PAY FOR CLAIMS
This review is based on my experience with Manypets being unable to pay my claim in the region of £3,000 approximately 4 months since submission.... This review is based on my experience with Manypets being unable to pay my claim in the region of £3,000 approximately 4 months since submission. They have not contested or disputed the claim, so based on the information below, it appears that THEY HAVE NO FUNDS TO PAY FOR CLAIMS and they are probably waiting to collect cash from premiums so that they can pay claims. I am currently in a Formal Complaint process, yet Manypets appears to be under severe financial pressure and overall financial difficulties, as initially reported by the Insurance Post (postonline.co.uk) in a 2023 extract: "Things are looking fairly bleak in the UK as well for the insurer, as its loss ratios appear to be a sore subject. For the year ending 31 March 2022, Many Pets' loss before tax stood at £31.9m, compared with a loss of £22.3m in 2021." Furthermore, Manypets' latest Report & Accounts in the Companies House indicate matters have severely deteriorated further in 2023, with a larger LOSS of approximately £43 MILLION and NEGATIVE EQUITY of approximately £26 MILLION. I suspect they may become INSOLVENT relatively soon, unless the situation changes drastically. Finally, they do NOT pay vets directly - please ignore what their website says - and, based on other reviews, most vet practices will not deal with them due to non-payment. As a matter of fact, they do NOT pay anyone at all (customers or vets) according to my experience. If you buy a policy from Manypets, do NOT expect them to pay your claims unless you file a formal complaint (8 WEEKS), followed by the Financial Ombudsman (3 MONTHS), and then possibly followed by a court process (3-6 MONTHS), assuming they have not gone BUST in the meantime..... Read more Read less
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5/5
Great choice of Policies
Plenty of choice of policies to suit all eventualities and budgets. Claims processed and paid very quickly.
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5/5
Excellent pet insurance company.
I don't recall whether I filled this form in earlier but repeating is good. So far I am very happy with Many Pets and am... I don't recall whether I filled this form in earlier but repeating is good. So far I am very happy with Many Pets and am glad my cat is insured with them. They provide all the requirements I need for Yasser. Read more Read less
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5/5
Peace of mind
Round up insurance. Excellent communication and service. 24/7 video call with the vets is a great peace of mind.
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5/5
The premium is good
The premium is good, despite a claim. All handled online so you can keep track, but you can speak to them if you need to call.
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5/5
Pays claims once diligent checking has been carried,...
Pays claims once diligent checking has been carried, doesn't stall by asking irrelevant questions. Claim handlers listen and understand my comments, without a prolonged explanation.... Pays claims once diligent checking has been carried, doesn't stall by asking irrelevant questions. Claim handlers listen and understand my comments, without a prolonged explanation. Customer services have always replied promptly to my queries (via email). Read more Read less
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5/5
Top notch
They’ve provided excellent service with prompt and efficient responses. They quickly addressed concerns and went the extra mile and demonstrated their commitment to fairness and... They’ve provided excellent service with prompt and efficient responses. They quickly addressed concerns and went the extra mile and demonstrated their commitment to fairness and customer satisfaction. Their proactive approach reflects a high level of professionalism and care for both you and your pet. Read more Read less
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5/5
My pet wouldn’t be here without this insurance.
I have unfortunately had to use my pet insurance for my very poorly dog and the process and payments have been easy, prompt and hassle... I have unfortunately had to use my pet insurance for my very poorly dog and the process and payments have been easy, prompt and hassle free leaving me to care for my pet when he needs me the most. I had substantial bills and staff were helpful and the process was simple for both refunding and direct payments. I’ve also used the free vet access which is a great extra. Read more Read less
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5/5
Quick and easy to use and effective to support on ve...
Quick and easy to use and effective to support on vet bills.
Products from ManyPets
Showing all products offered by ManyPets
Pet Insurance
by ManyPetsFinding the right provider for your pet insurance policy can be difficult with so many on the market. We collect ManyPets pet insurance reviews from genuine customers to give you...
Pet Insurance
by ManyPetsFinding the right provider for your pet insurance policy can be difficult with so many on the market. We collect ManyPets pet insurance reviews from genuine customers to give you...
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