Been with them a few years paid monthly on time no issues Tried to cancel Could not log into a stupid portal the only way... Been with them a few years paid monthly on time no issues Tried to cancel Could not log into a stupid portal the only way they will communicate Could t get anyone on chat it’s only open certain hours And emails are bounced back and not responded too No telephone number to speak to a human Got email today ages after cancelled and selling moped and they saying they sending me to a best collection agency for no paying an early cancellation fee! I’d have no email no letter nothing before this email Last email I got was to say your policy cancelled Which took me ages of clicking around their stupid website I’ve had no notice just this threat which had upset me as I always paid on time! Jist spent half hour with agent on chat who sent me 3 payment links one didn’t work said expired second gave me someone else’s name and address breaching gdpr And third she sent me to portal which I didn’t have access too and logged off and left conversation! There was even a spelling mistake on the page to say link expired! Very unprofessional and u can’t speak to a person and customer service is awful Do not use!!!! Read more Read less

I turned off Auto Renew about 3 weeks before my insurance was due to end, then later, I found they had renewed it anyway! When... I turned off Auto Renew about 3 weeks before my insurance was due to end, then later, I found they had renewed it anyway! When I spoke to them I had to send them new cover docs etc but they stated I turned off auto renew after insurance had started and I had to pay them £40 cancellation fee (totally untrue). I was told the £40 was for the 11 hour time difference between my old and new policy for Third Party Only insurance I didn't need as my bikes were off the road during that time!! How convenient to them that they state I didn't turn off auto renewal (which I flipping well did in plenty of time!). Not happy and I won't be using them again. Read more Read less