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Amanda Bishop

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Review of the M&S Bank - Marks and Spencer, Current Account:

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MARKS & SPENCER PREMIUM CURRENT ACCOUNTS BENEFIT NOT EXCLUSIE & AVAIL FREE ELSWHERE

I have an M&S Premium account (c 2012) with a range of exclusive and unique benefits. Have the literature have the Ts and Cs. But in May 2014, they launched the fee free a/c with 2 core same benefits: 1. £500 o/d and 2. access to high interest reg saver. The other benefits are not worth the monthly fee. I was happy to pay for these two. M&S obliged to tell Premium Acc customers that Ta and Cs changed - but they didn't. And didn't let people know that the premium ac was not as unique and exclusive as you had thought. I found out quite my chance. Please check your ac (you can easily switch to the fee free one) and complain to the Ombudsman. M&S more than happy to offer unique and exclusive benefits of the premium ac elsewhere! Reviewed on: 1st December 2016

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