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Cerys Galbraith

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Review of the Halifax, Ultimate Reward Current Account:

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Branch visits always stressful

When I need to do things online it’s generally fine, but whenever I visit the branches the staff always seem young and inexperienced and usually unable to help with the query I had. The last time I went in to enquire abor business banking and the girl said ‘just do it online’ and then handed me a phone number if I needed any help! The reason I had gone in personally was to get face-to-face help. Reviewed on: 23rd November 2018

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