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Damien Davis

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Review of the HSBC, Bank account:

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HSBC - Waste of Time!!

I opened an HSBC account online. They confirmed the account had been opened but after another 3 weeks I still hadn't heard anything. I went into the nearest branch, spent between 30-60 minutes there, and the guy apparently sorted everything out. However he now wasn't sure if they would still give me the £150 switching bonus which was being offered when I opened the account (and was part of the reason I opened the account to begin with). He said he would speak to the manager and get back to me - which didn't happen. Another 3 weeks later, and I have suddenly received 2 of everything: 2 cards, 2 pin codes etc. Obviously the first application has finally come through after 6 weeks. So I went back into the branch, another 30-60 minutes. The guy that helped me before is now away on holiday, and his colleagues are saying they cannot honour the £150 switching bonus. I've just decided to close both accounts (lets hope they can get that right) - really not worth the trouble - trying to deal with a bank who can't even open your account without hassle. I would not recommend HSBC at all. Reviewed on: 6th December 2016

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