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Sam L

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Review of the Protectivity, Specialist Insurance:

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Friendly and reasonably priced

I've been with Protectivity for a few years now for my pet sitting business. The monthly premiums are reasonable for the cover. I particularly like the scheme which allows for discounts on premiums for referring others...it's a good incentive. The customer service team are friendly and calls are answered quickly. The only issue I have had was with an enquiry where I was misinformed about cover for a specific dog breed, the XL bully. This was around the time the ban was considered being introduced. The information I was given did not line up with the policy details on banned breeds and this was an important enquiry whereby the correct information should have been given or at least referred to underwriters if the advisor was unsure. Apart from that, I'm happy with Protectivity. Reviewed on: 20th July 2024

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