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Philip C

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Review of the esure, Car insurance:

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Abysmal customer service.

Abysmal customer service. Following a mechanical failure that caused a minor collision, esure repeatedly provided incorrect and misleading information on the repair. After 4 months, the car was still in storage despite being told at points that it was actually at the garage and parts were on order. After contacting the garage I discovered they had informed esure some months before that they would not be able to repair the car as they did not take on electric vehicles. After another period of time and several frustrating calls later, the car was eventually taken to another garage where it was assessed to be a write off. So now after 5 months, I'm still without a vehicle I am paying for, have no written statement notice that the car is written off and no valuation. They could not be more inept if that was their actual justification for exisiting. Avoid at all costs. Reviewed on: 21st July 2024

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