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Lucy Hardwick

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Review of the Hinckley & Rugby Building Society, Savings:

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my account locking due to failed password attempts

I called today about my account locking due to failed password attempts. the customer service person called Jennifer Williams, answered my call. She was patient, kind and helped my through my issue. she waited while I got the information needed and while I waited for emails to come through to change my password. I am very happy with the service I got today. Reviewed on: 28th September 2026

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