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Helen J

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Review of the AllClear, Travel insurance:

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I rang to renew my annual gold star travel insurance...

I rang to renew my annual gold star travel insurance excluding cancellation annual multi trip for the quote provided for £408 . 26which indicated20pc reduction.. I asked for a quote to include include cancellation. After going through all my medical information again the quote that I was given then became an astronomical £800 00 plus pounds.I was appalled at the information . I have been a loyal customer to your company and I would have expected a more realistic quote. Your representative was very polite, patient and was obviously delivering your policies t’s and c’s, butI can’t believe that a 100% increase on that policy is fair .This statement reflects my scoring which is very low. I have no alternative but to seek my insurance elsewhere. I will be very interested to hear your reply. Reviewed on: 22nd August 2024

Reply from AllClear Hi Helen Thank you for your review and feedback. I am sorry that you premium increased by that much when getting your renewal quotation. I can confirm that our renewal quotations offer up to 20% off of the base premium. In regards to your increased premium compared to your policy with us last year, your premium is generated by taking into consideration a number of factors such as; age, destination of travel, your medical conditions and the cost of healthcare abroad. We do have regular updates to our medical questions as well as increased medical costs - for certain countries- and this can lead to an increase in the rates which would have affected your premium. I can see in your review that you are looking for cover elsewhere. I hope you have a nice time when you travel. Best wishes, Richard Response date: 29th August 2024

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