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Nib Eht

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Review of the Santander, Loan:

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Misleading low loan rate

Went for their loan at 2.8 %, get offered it at 13.9%. This was to combine some loans and lower payments to less than half my current monthly payment. So better affordability than my current situation. I bank with santander have an excellent credit record and yet 13.9 %. Obviously didnt take their offer and got a tesco one for 3.2 %. Needless to say will be moving my bank account as well if long as a ling term customer they are trying to rip me off. Reviewed on: 8th June 2022

Review of the Charter Savings Bank, Fixed Rate Bond:

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Poor Phone pickup

There is no point starting a new bank to compete with others if we can't get through on the phones. If I can't get through to someone to query about their accounts why would I trust moving my account to them. Have been trying all morning and put on hold, not told where in queue, no chance to leave message so can get back to me. I have a day job too so can't spend all morning on the phone. Keep getting told by automated message can submit secure message, thanks, but I need to know now not wait x amount of days before I get a response. Won't be using these.. Reviewed on: 27th April 2015

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