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John L Rimmer

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Review of the AllClear, Travel insurance:

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AllClear no Stay Clear

On arriving back from holiday I was told my son had been diagnosed with incurable terminal cancer. I cancelled the holiday and got most of my costs back except the booking fee of £240. I tried to claim this back on my policy and have been passed from Reactive to Zurich and was offered £90 even though I made it clear that if one person couldn't go none would go as at 81 I couldn't take two grandchildren on holiday myself and if I couldn't go because of my underlying health problems none would go. To now turn round and divide the booking fee by four the number of people on the holiday is disgraceful particularly since my insurance cost 3228.89 Reviewed on: 16th September 2024

Reply from AllClear Good morning, Thank you for taking the time to leave us a review. I am sorry to hear about your son's diagnosis. We understand that this is an incredibly difficult and emotional time for you and your family. We appreciate you taking the time to share your experience with us. I’m sorry to hear that the resolution of your claim has caused you further frustration. We strive to make our claims process as clear and fair as possible, but it seems we’ve fallen short of your expectations in this case. So that I can look into this further please contact us on [email protected] I look forward to hearing from you. Best wishes, Elice Response date: 23rd September 2024

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