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Debbie c

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Review of the Mettle, Business Banking:

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Closing everyone’s account but not signed up to the...

Closing everyone’s account but not signed up to the switching service, won’t give you a list of payees, complaints team don’t bother to read Reviewed on: 9th October 2024

Reply from Mettle Hi there, Thanks for sharing your feedback. We’re sorry to hear that you’ve had issues with your Mettle account and with the switching process. We’re asking customers to switch to our new bank account so that we can provide them with new features and products that we hope will make managing their business finances easier in the future. These features include savings pots, a tax estimate and timeline, and FSCS protection, with more to come. We’re aiming to make the process as seamless as possible, but we’re aware that some of the steps required may be less than ideal. We think that although the short-term process takes a bit of time, the long-term benefits we’ll be able to provide our customers makes it worth it. If you’d like to speak to us about any of the issues you’ve had with your account or the switching process, please drop us a message in-app and one of our support team will be happy to help. Response date: 9th October 2024

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