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Eleanor H

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Review of the Churchill Insurance, Car Insurance:

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Churchill changed my policy without my permission

Churchill changed my policy to remove breakdown cover without my permission. I called to remove DriveSure from my policy because it is a massive pain where you have to input every time you are in a vehicle that is not driven by you. When I called to remove it, they also removed my breakdown cover without notifying me! I called to tell them but they didn’t believe me and they said they would have to listen to the call back. Each deadline they set to get back to me they missed. I called back 3 times and each time they had not investigated. Calling them is a pain, so many automated security question that are then repeated as soon as you speak to somebody. They couldn’t even give me quote to add breakdown back on so I have no breakdown cover at the minute. Having to avoid long drives for now until they can sort it. That’s the holiday ruined this weekend. Reviewed on: 8th November 2024

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