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Review of the Nationwide, Credit Card:

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Poor support system for credit card customers.

I expected alerts from Nationwide to inform me when payments to my members credit card account. None came, unlike my other credit card accounts. It was my first credit card with Nationwide and did not realise you were expected to 'self-manage' my account, as I was later informed by their representative after Nationwide had lodged an adverse credit report against me because a payment was missed. I had historically cleared my account each month but that did not count with Nationwide. They are the only company who think it's hard work to have a supportive communication system in place for their credit card members. Reviewed on: 18th December 2024

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