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Linda Whitby

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All reviews (7)

Review of the Admiral, Car insurance:

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Message chat needs improvement

I wanted to remove a named driver from my car insurance and add my husband as a named driver for just two weeks. It all seemed very straightforward online, having painstakingly added all the relevant details, but at the end the screen showed 'we need more information'. A reference number came up with a link to the chat. I entered the reference number in the message and waited . Eventually I had a response asking me if I wanted to add a named driver. I responded yes, as per the information I had already submitted online, and repeated the reference number. Another wait, and I was told that the policy was in 'transition' ( due to be renewed in 3 weeks) and it had to be passed on to the transition team. Another wait and then another agent came online with a standard list of questions which I had already completed online. Once again, I responded with the reference number. Another wait, then I was asked to confirm the name of the driver I needed to add. At this stage I gave up. It was clear that the agents were trying to handle too many customers at once and it was easier to simply ask the same questions again rather than read the history. What would happen if I was trying to make a claim? Not the best customer service Reviewed on: 16th July 2026

Review of the Chase Bank, Current account:

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Excellent banking experience

The 1% cash back is a big 'plus'. The app is excellent and customer service has been prompt and efficient when needed. Best banking experience I have received for a long time Reviewed on: 28th February 2025

Review of the Chase Bank, Current account:

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Excellent customer service and financial benefits

I was dubious as to whether an 'app' bank could provide good customer service, but Chase have certainly delivered. On the occasions I needed support I have received a prompt phone call and immediate support/resolution. Combined with 1% cashback, no charge for using overseas and a really user friendly app, this has been a great choice of current account Reviewed on: 24th May 2024

Review of the Chase Bank, Current account:

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The way a bank should be

I was sceptical about opening an account with a purely online bank, fearing that customer service would be restricted to the 'bot' level, but in fact the level of customer service when I have needed to speak to someone has been exceptional - better than dealing with traditional banks. I receive 1% cash back and interest (currently 4.1%) on the account, and a round -up scheme for a small additional saving, plus no.charges for using abroad. Couldn't get much better! Reviewed on: 14th April 2024

Review of the Policy Expert, Home insurance:

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Best Value

One of the few companies that did not overload my renewal quote, and seem to value existing customers - unlike many companies that seem to offer the best quotes to new clients only. Documentation is easily accessible and straightforward/comprehensible Reviewed on: 24th August 2023

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